Community Engagement Specialist

hace 3 semanas


Barcelona, Barcelona, España Mygwork A tiempo completo

About the Role

We are looking for a highly motivated and entrepreneurial Associate Community Manager to join our Selling Partner Experience team in Barcelona. The ideal candidate will be the face and voice of Amazon to Selling Partners through moderating our Seller Forums.

Key Responsibilities

  • Monitor forum answers and respond on behalf of Amazon to posts or comments that didn't receive an accurate answer.
  • Recognize risk and public nature of the social support contacts.
  • Work diligently to restore a positive experience with each individual Seller.
  • Actively track customer pain points to identify possible solutions.
  • Creatively and proactively assist sellers through multiple contact channels within given guidelines.
  • Audit the quality and accuracy of forum replies from community users and super users; taking action to provide correct guidance as needed.

About Mygwork
We are an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

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