Enterprise Application Management Team Lead

hace 2 semanas

Barcelona, Barcelona, España Dynatrace A tiempo completo

Job Description

Dynatrace is seeking an experienced IT Director to lead our Enterprise Application Management team within the Business Systems team (Corporate IT). The successful candidate will be responsible for leading a high-performing team that operates with a customer service mindset, providing L1/L2 support, incident, release, and monitoring management across our enterprise applications.

The ideal candidate will have significant experience in building scalable processes to support business technology developments, as well as experience with applications such as Salesforce, SAP SuccessFactors, NetSuite, and Zendesk. Additionally, they will be an authentic people leader who can mentor and develop their team, with excellent written and verbal communication skills.

This role is based in our Barcelona office and is a hybrid position. Relocations are considered.

  • Build and lead a high-performing team that operates with a customer service mindset
  • Coach and mentor a team of Production Support analysts, including performance management and goal setting
  • Define and enable Incident Management, Problem Management, Knowledge Management processes with an ITIL mindset
  • Establish, monitor, and report on the team's SLA/SLO
  • Bring an Automation-first mindset to solving business problems
  • Ensure that the resolution of customer issues is within defined SLA, assess customer satisfaction using feedback loops
  • Build capacity management to support the demand on the team
  • Monitor and measure ticket volumes, look for trends with a continuous improvement mindset
  • Develop coverage plans, schedules for month/quarter/year-end support
  • Define standards of practices for Release and Environment management

Qualifications

  • Significant and proven experience of leading and managing L1/L2 Production Support teams in a global company
  • Experience/knowledge of the following applications: Salesforce, NetSuite, SAP, Zendesk, and Varicent
  • Proven experience building high-performing teams, building process and strategy across the team
  • Hands-on experience with Incident Management, Problem Management, Knowledge Management, and Root Cause Analysis
  • Ambitious, highly motivated team player committed to delivering outstanding customer support aligned with Business Systems initiatives
  • Ability to work under pressure
  • Experience working with ticketing systems such as Freshworks, including development of team dashboards
  • Excellent written and verbal communication skills with the ability to work across the organization with users at various levels of application proficiency
  • Ability to effectively juggle multiple tasks at the same time
  • ITIL certification is a plus

Additional Information

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly
  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research
  • A team that thinks outside the box welcomes unconventional ideas, and pushes boundaries
  • An environment that fosters innovation, enables creative collaboration, and allows you to grow
  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals
  • A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
  • A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team

  • Enterprise Application Management Team Lead

    hace 1 semana

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job Title: IT Director, Enterprise Application ManagementDynatrace is seeking an experienced IT Director to lead our Enterprise Application Management team. As a key member of our Business Systems Leadership Team, you will be responsible for leading a high-performing team that operates with a customer service mindset.The successful candidate will have...

  • IT Director, Enterprise Application Management

    hace 3 semanas

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job Title: IT Director, Enterprise Application ManagementAt Dynatrace, we're on a mission to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud...

  • IT Director, Enterprise Application Management

    hace 3 semanas

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job Title: IT Director, Enterprise Application ManagementAt Dynatrace, we're on a mission to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud...

  • IT Director, Enterprise Application Management

    hace 2 semanas

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job DescriptionDynatrace is seeking an experienced IT Director to lead our Enterprise Application Management team.The successful candidate will be responsible for leading a team of Production Support analysts, including performance management and goal setting.Key responsibilities include defining and enabling Incident Management, Problem Management, and...

  • IT Director for Enterprise Application Management

    hace 2 semanas

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job DescriptionDynatrace is seeking an experienced IT Director to lead our Enterprise Application Management team. As a key member of our Business Systems Leadership Team, you will be responsible for leading a high-performing team that operates with a customer service mindset.The successful candidate will have significant experience leading and managing...

  • IT Director for Enterprise Application Management

    hace 1 mes

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job DescriptionDynatrace is seeking an experienced IT Director to lead our Enterprise Application Management team within our internal Business Systems team (Corporate IT).The successful candidate will be responsible for leading a high-performing team that operates with a customer service mindset, coaching and mentoring team members, and defining and enabling...

  • IT Director for Enterprise Application Management

    hace 1 mes

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job DescriptionDynatrace is seeking an experienced IT Director to lead our Enterprise Application Management team within our internal Business Systems team (Corporate IT).The successful candidate will be responsible for leading a high-performing team that operates with a customer service mindset, coaching and mentoring team members, and defining and enabling...

  • IT Director for Enterprise Application Management

    hace 3 semanas

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job DescriptionDynatrace is seeking an experienced IT Director to lead our Enterprise Application Management team within our internal Business Systems team (Corporate IT). As a key member of the Business Systems Leadership Team, you will be responsible for leading a high-performing team that operates with a customer service mindset.The successful candidate...

  • IT Director for Enterprise Application Management

    hace 3 semanas

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job DescriptionDynatrace is seeking an experienced IT Director to lead our Enterprise Application Management team within our internal Business Systems team (Corporate IT). As a key member of the Business Systems Leadership Team, you will be responsible for leading a high-performing team that operates with a customer service mindset.The successful candidate...

  • IT Director for Enterprise Application Management

    hace 4 semanas

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job DescriptionDynatrace is seeking an experienced IT Director to lead our Enterprise Application Management team within our internal Business Systems team (Corporate IT). As a key member of the Business Systems Leadership Team, you will be responsible for leading a high-performing team that operates with a customer service mindset.The successful candidate...

  • IT Director for Enterprise Application Management

    hace 4 semanas

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job DescriptionDynatrace is seeking an experienced IT Director to lead our Enterprise Application Management team within our internal Business Systems team (Corporate IT). As a key member of the Business Systems Leadership Team, you will be responsible for leading a high-performing team that operates with a customer service mindset.The successful candidate...

  • Head of IT for Enterprise Application Management

    hace 3 meses

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job OverviewDynatrace is seeking a seasoned IT Director to join our internal Business Systems division (Corporate IT) and spearhead our Enterprise Application Management team.In this role, you will oversee our Production team, which is responsible for L1 / L2 support, incident management, release coordination, and monitoring across our enterprise...

  • Head of IT for Enterprise Application Management

    hace 4 semanas

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job OverviewDynatrace is seeking a seasoned IT Director to join our internal Business Systems division (Corporate IT) and spearhead our Enterprise Application Management team.In this role, you will oversee our Production team, which is responsible for L1 / L2 support, incident management, release coordination, and monitoring across our enterprise...

  • SAP Enterprise Architecture Advisory Team Lead

    hace 1 semana

    Barcelona, Barcelona, España SAP SE A tiempo completo

    About the RoleWe are seeking an experienced Enterprise Architect to join our team as a key member of the Enterprise Architecture Advisory Team. As an Enterprise Architect, you will play a crucial role in developing and implementing a comprehensive enterprise architecture strategy that aligns with SAP's solutions and adheres to clean core principles.Key...

  • Lead Application Developer

    hace 3 semanas

    Barcelona, Barcelona, España Adp A tiempo completo

    Lead Application DeveloperADP is seeking a highly skilled Lead Application Developer to join our team. This role can be based in various locations, including Barcelona, Staines, or Nanterre.About the RoleWe are looking for a talented individual who is empathetic to client needs and inspired by transformation and impacting the lives of millions of people...

  • Lead Application Developer

    hace 3 semanas

    Barcelona, Barcelona, España Adp A tiempo completo

    Lead Application DeveloperADP is seeking a highly skilled Lead Application Developer to join our team. This role can be based in various locations, including Barcelona, Staines, or Nanterre.About the RoleWe are looking for a talented individual who is empathetic to client needs and inspired by transformation and impacting the lives of millions of people...

  • Product Management Lead

    hace 2 semanas

    Barcelona, Barcelona, España Https:Www.Energyjobline.ComSitemap A tiempo completo

    Job Title: Product Management LeadAbout the Role:We are seeking a highly experienced Product Management Lead to join our team at Https:/Www.Energyjobline.Com/Sitemap. As a Product Management Lead, you will be responsible for leading the product management for the CCH Tagetik Extended Planning offering, with a focus on Financial Planning & Analysis (FP&A) and...

  • Data Management Team Lead

    hace 6 días

    Barcelona, Barcelona, España Dow Jones A tiempo completo

    About the RoleThe Data Management team at Dow Jones is seeking a highly skilled professional to lead the development and implementation of data governance and analytics solutions. As a Data Management Team Lead, you will be responsible for establishing strong working partnerships with Data Management leaders, developing a positive onboarding experience for...

  • Enterprise Application Modernization Expert

    hace 2 meses

    Barcelona, Barcelona, España MongoDB A tiempo completo

    Job DescriptionMongoDB is seeking a highly skilled and experienced professional to join our Field Engineering team as a Senior Application Modernization Engineer. This role will play a key part in our extended R&D organization, linking the work of teams engaged on application modernization roles with our Product and Engineering teams.We are looking for a...

  • Enterprise Application Modernization Expert

    hace 2 meses

    Barcelona, Barcelona, España MongoDB A tiempo completo

    Job DescriptionMongoDB is seeking a highly skilled and experienced professional to join our Field Engineering team as a Senior Application Modernization Engineer. This role will play a key part in our extended R&D organization, linking the work of teams engaged on application modernization roles with our Product and Engineering teams.We are looking for a...