IT Director, Enterprise Application Management

hace 2 semanas


Barcelona, Barcelona, España Dynatrace A tiempo completo
Job Description

Dynatrace is seeking an experienced IT Director to lead our Enterprise Application Management team.

The successful candidate will be responsible for leading a team of Production Support analysts, including performance management and goal setting.

Key responsibilities include defining and enabling Incident Management, Problem Management, and Knowledge Management processes with an ITIL mindset.

The ideal candidate will have significant experience leading and managing L1/L2 Production Support teams in a global company.

Experience with applications such as Salesforce, NetSuite, SAP, Zendesk, and Varicent is highly desirable.

The successful candidate will be a key part of the Business Systems Leadership Team and will be based in our Barcelona office.

This is a hybrid role with relocation considered.

Key Qualifications:

  • Significant experience leading and managing L1/L2 Production Support teams in a global company
  • Experience with applications such as Salesforce, NetSuite, SAP, Zendesk, and Varicent
  • Proven experience building high performing teams, building process and strategy across the team
  • Ambitious, highly motivated team player committed to delivering outstanding customer support aligned with Business Systems initiatives


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