Cybersecurity Expert for Multinational Clients

hace 3 semanas


Barcelona, Barcelona, España Teleperformance Greece A tiempo completo

About Teleperformance Greece
We are a leading provider of outsourced customer experience solutions, offering a wide range of services including technical support, customer service, and sales. Our team is dedicated to delivering exceptional results and building long-term relationships with our clients.

Salary Information
The salary for this position is approximately $2,500 per month, plus two extra salaries per year as a performance bonus. This total compensation package makes us one of the most competitive employers in the industry.

Job Description
As a Cybersecurity Expert, you will be responsible for communicating with customers via phone, chat, and email to ensure full functionality of antivirus protection and troubleshoot technical issues using your problem-solving skills. You will also track and follow cases to ensure they are closed in an efficient and timely manner, maintaining high customer satisfaction while representing a major brand. Additionally, you will provide and maintain strong, professional relationships with all partners and show empathy at all times, logging cases on internal systems and getting up to date with client's products and services.

Required Skills and Qualifications
To succeed in this role, you must have fluency in Portuguese and very good communication skills in English. Exceptional written and spoken communication skills, soft skills, and problem-solving skills are also essential. Empathy and a passion for customer service are crucial, as well as familiarity with current Anti-Malware and Firewall products. You should also be able to install an operating system and additional necessary software, troubleshoot common PC, Mac, and mobile issues, and know MAC, iOS, and Android Operating Systems, Firewall, Antivirus products, and Security domain fundamentals. A base knowledge of networking technologies (TCP/IP, DNS, WLAN) is also required.

Benefits
As a valued member of our team, you can expect complete support to help you ease your relocation to Greece, including flight tickets expenses, hotel accommodation, and support with the house searching process. We also offer competitive monthly salaries, referral bonuses, healthcare benefits, and numerous other discounts. Plus, we provide state-of-the-art premises with great working environments, free online Greek language courses, and opportunities for professional growth and development. Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.



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