Strategic Lead Consultant

hace 1 mes


Laza, Orense, España Associates A tiempo completo

IT Operations Lead

Veeva Systems is a technology-driven organization that empowers life sciences companies to bring innovative therapies to market faster. As a pioneer in industry cloud solutions, we have successfully surpassed $2B in revenue and are committed to continuous growth. Our values of Do the Right Thing, Customer Success, Employee Success, and Speed guide our decision-making and drive our success.

The Role

We are seeking a senior, self-motivated Lead Consultant to lead our team in developing and executing a strategic roadmap of enhancements for a customer's Veeva Vault products. As a key member of our practice, you will oversee implementing an agile release methodology and managing operations across customer QA, IT, and Business teams. This is a remote, full-time role with Veeva, with occasional travel to Europe. Qualified candidates must be legally authorized to be employed in Europe.

Key Responsibilities

  • Lead IT Operations at our customers for Veeva's R&D SaaS solutions
  • Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties
  • Oversee customer release management programs, including resource planning, release tracking, and forecasting
  • Analyse customer requirements and new product features to develop customer adoption and enhancement roadmaps
  • Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement for the customer

Requirements

  • 8+ years of experience in IT Project Management, Support, Consulting, or Product Management
  • Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor
  • Technical affinity and/or hands-on experience with software implementation
  • Proven ability to work both independently and in teams in a dynamic environment
  • Good understanding of SaaS and GxP principles
  • Ability to quickly understand business requirements and design creative solutions
  • Excellent verbal and written communication skills
  • Bachelor's degree or equivalent relevant experience

Nice to Have

  • Experience in the Life sciences Quality, Clinical, Regulatory, and/or Drug Safety spaces
  • Experience with Data or Content Management applications
  • Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto
  • Prince2/PMP, Agile Scrum Master, ITIL certifications

Perks & Benefits

  • Allocations for continuous learning & development
  • Health & wellness programs


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