Strategic Business Solutions Consultant

hace 3 semanas


Laza, Orense, España Teleperformance Spain A tiempo completo

Company Overview: Teleperformance Spain, a global leader in customer experience management and contact center business process outsourcing, is expanding its team. With over 4,700 employees across 10 sites, we are dedicated to creating an inspiring work environment that fosters job satisfaction and growth.

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Salary: Competitive salary of €39 per hour for a full-time position, 39 hours per week, with a permanent contract and opportunities for career advancement.

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Job Description: As a Business Analyst, you will play a key role in communicating with internal colleagues to understand departmental needs and collaborating with external stakeholders to investigate feedback on our services. You will utilize data modeling practices to analyze findings and develop strategic recommendations for operational improvements. Your responsibilities will include identifying required processes and IT solutions, communicating benefits to departments, and supporting staff in implementing recommended changes.

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Required Skills and Qualifications: To excel in this role, you should have a degree in IT or relevant working experience as a Business Analyst. Fluency in English is essential, along with excellent analytical and communication skills. SQL experience is mandatory, and advanced knowledge of IT office tools is highly desirable. Working experience in KPI monitoring and the contact center sector is also advantageous.

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Benefits: At Teleperformance Spain, we offer a dynamic business casual environment, bi-weekly, monthly, or quarterly contests, and established career paths for growth within the company. Our referral program provides a reward of up to €2,000 depending on the language/project, and our permanent presence of coaches facilitates personal and professional development.

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Others: If you are passionate about creating solutions and driving positive change, with a strong interest in business and business development, we encourage you to apply. This is an exciting opportunity to join a highly-motivated team and contribute to the success of a leading provider of contact center services.



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