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International Director of Operations

hace 2 meses

Madrid, Madrid, España Grupo Smartrental A tiempo completo

**About Grupo Smartrental**

Grupo Smartrental is a dynamic company dedicated to the operation and management of properties for the tourism and catering sector. Our vision is to be the European leader in the market, providing diverse solutions adapted to all accommodation needs.

**Our Portfolio**

Our portfolio includes brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various vertical markets in the Living and Hospitality sector.

**Job Summary**

The International Regional Director of Operations is responsible for planning, directing, and coordinating the operations of all the hotels (assets) in the assigned geographical area. The regional director of operations is responsible for ensuring and improving performance, productivity, efficiency, and profitability through effective methods and strategies.

**Key Responsibilities**

  • Leads, directs, and manages daily hotel operations (via hotel director), including yearly budgeting and forecasting, strategic planning, managing reviews, implementing and complying with company policies and standards.
  • Coordinates capital improvements and property improvement plans, responds to guest inquiries, resolves concerns, initiates meeting participation, and proposes improvements.
  • Oversees service quality levels, operational efficiency, guest satisfaction, SOPs, and service compliance including financial measurements and auditing.
  • Identifies operational performance, productivity, and efficiency gaps and implements measures to correct deficiencies.
  • Partners closely with the COO and works according to departmental guidelines and priorities.
  • Implements and manages the hotel's daily quality process, including communicating goals, empowering team members, managing service recovery techniques, and measuring satisfaction.
  • Monitors and develops team member performance, particularly hotel managers and departmental managers, providing supervision, professional development, scheduling, conducting counseling and evaluations, and delivering recognition and rewards.
  • Controls operating expenses of hotel accounts and proposes corrective initiatives.
  • Monitors P&L and STR reports.
  • Management Systems: Updates policies and procedures for hotels in the assigned geographical area in line with the company strategy.
  • Unifies management systems criteria for all hotels in the assigned geographical area.
  • Conducts audits of hotels in the assigned geographical area and sets up improvement plans with the hotel director.
  • Responsible for overall forecast of purchasing needs.
  • Identifies and develops talents and works closely with the HR department.
  • Quality of Service Management: Analyzes results and develops improvement action plans.
  • Establishes areas of improvement.
  • Implements strategies to improve scores and effectively coordinates and communicates with the COO.