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Customer Service Representative with Dutch Language Skills
hace 2 meses
We are seeking a highly skilled Customer Service Representative with Dutch language proficiency to join our team at Msx International. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities- Conduct follow-up calls with customers to assess their satisfaction with our products and services.
- Address any concerns, questions, or issues raised by customers during the follow-up call.
- Gather feedback on the overall customer experience and identify areas for improvement.
- Collaborate with cross-functional teams to ensure timely resolution of customer concerns.
- Maintain accurate records of follow-up activities and customer interactions.
- Upsell additional services or products based on customer needs.
- Excellent communication skills, both verbal and written.
- Bilingual or native in Dutch.
- Strong interpersonal skills and the ability to build rapport with customers.
- Detail-oriented and organized.
- Proficient in using customer relationship management (CRM) software.
- Prior experience in customer service, sales, or related fields is a plus.
- Part of a great team of professionals in an internationally consolidated company.
- Acquire a global vision of the automotive sector, interacting with customers, suppliers, consultants, and dealers.
- Flexible remuneration plan.
- 23 working days according to collective agreement + 3 extra days.
- Internal training plan.
- Additional incentives for employee referral programs, internal trainers, new business opportunities.
