Global Order Experience Expert

hace 1 semana


Valencia, Valencia, España F. Hoffmann-La Roche Gruppe A tiempo completo

At F. Hoffmann-La Roche Gruppe, we foster a culture of innovation and diversity, driving excellence in healthcare on a global scale. As part of our Supply Chain team, you will play a pivotal role in shaping the future of order management and experience via leveraging new technologies. Key Responsibilities:

• Collaborate closely with external clients and internal teams to provide excellent customer service.
• Drive and promote an existing dynamic electronic service for customers to track their orders live and at any time.
• Boost EDI system, webshops, and other automated systems to streamline order management processes.
• Act as the main point of contact for clients, coordinating with other departments regarding order status, shipping dates, prices, product availability, and backorders.

We offer a competitive salary of $85,000 per annum, commensurate with experience, plus benefits including comprehensive health insurance, retirement savings plan, and paid time off. At Roche, every voice matters, and we strive to create a world where everyone has more time with the people they love. Doing now what patients need next is our guiding principle. If you're a bold individual with reliable experience in customer service and order management, great listening and communication skills, and fluency in English, we encourage you to apply.



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