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Customer Service Representative DACH
hace 2 meses
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us.
We are a global leader in the life sciences and diagnostics industries, with a strong presence in the market. Our company is built on a foundation of innovation, quality, and customer satisfaction.
Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers. You will work closely with our sales team to ensure that our customers receive the best possible service and support.
Key Responsibilities- Customer Service: Provide exceptional customer service and support to our customers, responding to their inquiries and resolving their issues in a timely and professional manner.
- Communication: Communicate effectively with our customers, sales team, and internal stakeholders to ensure that our customers receive the best possible service and support.
- Problem-Solving: Identify and resolve customer issues in a timely and professional manner, using your problem-solving skills and knowledge of our products and services.
- Process Improvement: Identify opportunities for process improvement and implement changes to improve our customer service and support processes.
- Administrative Tasks: Perform routine administrative tasks, such as data entry and record-keeping, to support our customer service and support processes.
- Language Skills: Excellent written and verbal communication skills in English and Native German.
- Time Management: Strong time management and multitasking skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Customer Service Focus: Demonstrated customer service focus, with a strong commitment to providing exceptional customer service and support.
- Computer Skills: Strong computer and systems skills, including accurate data entry and proficiency in MS Office, particularly Excel.
- Teamwork: Ability to work cohesively with diverse teams and communicate effectively with internal stakeholders.
- Problem-Solving: Strong problem-solving skills, with the ability to identify and resolve customer issues in a timely and professional manner.
- Initiative: Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
- Career Development: Career development opportunities in an international company.
- Competitive Compensation: Competitive compensation and benefits package.
- Permanent Contract: Permanent contract in a fast-growing global company.
- Company Pension Scheme: Company pension scheme.
- Private Healthcare: Private health care.
No travel required. Full-time schedule, day shift.
