Senior Claims Specialist
hace 7 días
As a Senior Claims Specialist, you will work within the Casualty Claims team at AXA XL Iberia, responsible for the setup, investigation, negotiation, and settlement of all assigned claims. You will provide high-quality customer service and reach an effective outcome in the most cost-effective and profitable way.
Key Responsibilities:
- Conduct loss investigations on all assigned claims and determine where recoveries can be made.
- Maintain accountabilities for all assigned claims until settlement/closure is reached.
- Proactively monitor your claims portfolio to avoid inactivity in the handling process.
- Provide accurate and timely claims status updates to internal and external customers.
- Responsible for the service requirements of the customer on each claim, ensuring a fair and timely pay-out is achieved.
- Liaison and relationship building with internal local and global AXA XL departments, supporting underwriting and sales processes.
Requirements:
- Bachelor's degree in Law.
- Some years of experience in handling casualty claims.
- Fluent in Spanish and English.
- Excellent problem-solving, analytical, and decision-making skills combined with a strong work ethic.
- Customer centricity: Place the customer at the center of all decisions and actions.
- Digital agility: Use digital tools and media to optimize ways of working and communicating.
- Ability to respond to a changing environment with flexibility and innovation.
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity, and origins.
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