Claims Specialist
hace 4 semanas
Job Summary
We are seeking a skilled Claims Specialist to join our team at Liberty Specialty Markets. As a Claims Specialist, you will be responsible for providing specialist, operational claims services to our clients.
Key Responsibilities
- Provide specialist and technical support for Commercial and Specialty Operational Claims within agreed service level agreements.
- Process Fast Track claims, set up and update complex claims, and coordinate Broker and Xchanging complex queries/incomplete items.
- Liaise with 3rd party support teams regarding governance and quality oversight, monitor static claims, and manage/highlight third-party data feeds.
- High-value payment processing, reporting for the Claims team, and other operational tasks that support the Claims department.
- Develop technical, specialty insurance knowledge to ensure familiarity with all LSM Operational Claims team tasks and responsibilities.
- Provide input into the development of SLAs and KPIs for the Operational Claims Team.
- Ensure that process and procedure documentation accurately reflects the activities and responsibilities of a combined LSM Operational Claims team and remains current.
- Forging and maintaining relationships with customers, internal and external, to ensure service levels are met, issues are recorded and managed appropriately, and customer expectations are met or exceeded.
- Manage the timely response to requests for assistance or information and maintain a high level of confidentiality at all times.
- Maintain, coordinate, and direct offshore team production and relationship.
- Adhere to all relevant regulatory requirements, which include Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.
Requirements
- Good understanding of complex Claims processes and procedures.
- Experience gained within the insurance industry.
- Experience with insurance systems – Claims Centre; E-abs; BCR – required.
- Fluent in English and Spanish; French language skills would also be advantageous.
- Good organisational and prioritisation skills.
- Ability to establish and maintain deadlines and service level agreements.
- Experience of working to varying and tight deadlines.
- Ability to proactively resolve issues.
About Liberty Specialty Markets
Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
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