Claims Specialist Casualty
hace 4 semanas
Job Summary
As a Senior Casualty Claims Specialist, you will be responsible for managing and resolving casualty claims in a timely and cost-effective manner. You will work closely with the Casualty Claims Team to drive files to resolution, set and implement case strategies, and interact with Underwriting and Operations teams to achieve the best possible outcomes for AXA XL and its clients.
Key Responsibilities
- Conduct thorough loss investigations on assigned claims, determining recoveries and working within agreed time and budget constraints.
- Maintain accountabilities for all assigned claims until settlement or closure is reached.
- Proactively monitor claims portfolios to avoid inactivity in the handling process, providing accurate and timely claims status updates to internal and external customers.
- Obtain proper authorization for settlement values exceeding personal or file authorization limits.
- Ensure fair and timely payouts for customers, maintaining accurate records of relevant activities and adhering to claims procedural and documentation standards.
- Liaise with internal and global AXA XL departments, supporting underwriting and sales processes.
- Contribute to team spirit and foster a collaborative work environment.
Requirements
- Bachelor's degree in Law.
- Experience in handling casualty claims, with specialized knowledge in other LoBs a plus.
- Fluent Spanish and English.
- Excellent problem-solving, analytical, and decision-making skills, combined with a strong work ethic.
- Customer-centricity, with the ability to place customers at the center of all decisions and actions.
- Digital agility, with the ability to use digital tools and media to optimize work and communication.
- Ability to respond to changing environments with flexibility and innovation.
- Organizational skills to manage workload effectively.
- Ability to act in accordance with AXA XL's Core Values and Culture.
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