Claims Operations Specialist

hace 4 semanas


Madrid, Madrid, España Axa A tiempo completo

Claims Operations Specialist

We are seeking a skilled Claims Operations Specialist to join our team in Madrid, Spain. As a Claims Operations Specialist, you will play a key role in the continuous improvement agenda of our Claims Department.

Key Responsibilities:

  • Supervise follow business outsourced in India and Poland.
  • Review follow claims statements on a monthly basis, ensuring records are complete, accurate, and up-to-date.
  • Follow up with India & Poland teams.
  • Provide support to claims Spain department as needed: Open, sort, and distribute incoming correspondence, receive calls, preparation of control reports, weekly reports, monthly metrics report, collection of judicial suits through Taxes portals.
  • Handling of Casualty Fast Track claims.

Requirements:

  • Bachelor's degree desirable but not exclusive.
  • Fluent in English and Spanish, with excellent written and spoken communication skills.
  • Proven experience in similar functions and responsibilities.
  • Demonstrated experience with Word, Excel, PowerPoint, and Outlook.
  • Ability to develop and maintain relationships with customers, internal colleagues, and departments, as well as across the AXA XL and AXA Group enterprises.
  • Effective organizational skills, ability to prioritize.
  • Client-service focus: professionalism and diplomacy in communications.
  • Excellent problem-solving, analytical, and decision-making skills combined with a strong work ethic.

About AXA XL:

AXA XL is a leading provider of P&C and specialty risk solutions. We combine a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business.

Our Commitment to Diversity and Inclusion:

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity, and origins, marital status, religion, disability, or any other protected characteristic.

Our Sustainability Strategy:

At AXA XL, Sustainability is integral to our business strategy. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.



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