Supply Chain Director
hace 3 semanas
We are seeking a highly skilled and experienced Supply Chain Director to lead our Supply Operations and Quality of Service teams. As a key member of our leadership team, you will be responsible for defining the strategy, objectives, and roadmap for these teams to ensure coordinated and effective delivery of our supply side KPIs across all FREENOW markets.
The successful candidate will have strong leadership and management skills, with the ability to balance process improvements and configuration optimisation on an ongoing basis. You will also be responsible for ownership of primary supply side KPIs, including Active Drivers and Supply Hours, as well as primary QoS KPIs such as Driver Behaviour/Ratings, Driver Acceptance Rate, Driver Cancellation Rate, and Completion Rate.
Your daily adventures will include working with central and local teams to ensure that QoS and supply KPIs are optimally balanced to maximise marketplace health. You will also be responsible for ensuring local market QoS KPIs, initiatives, and processes are implemented in line with central design guidance, fostering relationships between central and local teams to ensure the delivery of scalable QoS solutions, best practices deployment, and knowledge transfer.
Key Responsibilities- Define and implement the strategy, objectives, and roadmap for the Supply Operations and Quality of Service teams
- Own primary supply side KPIs, including Active Drivers and Supply Hours
- Own primary QoS KPIs, including Driver Behaviour/Ratings, Driver Acceptance Rate, Driver Cancellation Rate, and Completion Rate
- Work with central and local teams to ensure QoS and supply KPIs are optimally balanced to maximise marketplace health
- Ensure local market QoS KPIs, initiatives, and processes are implemented in line with central design guidance
Salary: £120,000 - £150,000 per annum, depending on experience.
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