Fendi Ambassador Sales Professional

hace 1 semana


Barcelona, Barcelona, España Fendi A tiempo completo


As a Fendi Ambassador, the ideal candidate will deliver exceptional customer experiences by showcasing Fendi's heritage, craftsmanship, and creativity. Key responsibilities include leading sales performance, engaging in upselling and cross-selling, and nurturing customer relationships through effective CRM tools. Additionally, the successful candidate will manage customer service quality, operate the retail management system, and support inventory accuracy. Required qualifications include 2-5 years of experience in fashion or luxury sales, a bachelor's degree, and strong selling and communication skills. Fluency in English is essential for this role.


Key Responsibilities:

  • Lead individual sales and achieve performance targets and KPIs.
  • Engage in upselling, cross-selling, and multiple selling for all product categories.
  • Strengthen customer relations and nurture a loyal Fendi customer base by implementing appropriate CRM tools.
  • Manage customer service quality to meet customer expectations by offering a professional and individual human touch.
  • Correctly operate the retail management system for stock transfers, payments, stock inquiries, and customer database input.
  • Support in maintaining inventory accuracy by properly receiving, displaying, and storing merchandise according to company guidelines.


Required Qualifications:

  • 2-5 years' experience in Fashion/Luxury Sales.
  • Bachelor's Degree or equivalent is preferred.
  • Ability to manage personal image standards at a high level.
  • Strong selling and communication skills are necessary.
  • Excellent relationship-building skills.
  • Organization, professionalism, and self-confidence.
  • Strong customer service skills.
  • Computer skills and knowledge of retail management systems.
  • Goal-oriented approach and multitasking ability.
  • Strong knowledge of and/or interest in the Fashion/Luxury Industry.
  • Fluent in English.


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