Senior Technical Service Engineer
hace 1 semana
We are seeking an experienced Field Service Engineer to join our EMEA Bulk Elemental Unit in Valencia, Spain.
In this role, you will be responsible for delivering and building service excellence over and above our customer expectations.
- Represent our company in a positive, professional manner in all interactions with customers, both external and internal.
- Frequent trips in Spain/Portugal and occasional travel to other countries in EMEA.
- Own and deliver service commitments and complete installations, repairs, data analysis, and calibrations, preventative maintenance, training, radiation services on X-Ray fluorescence Spectrometers and optical emission spectrometers.
- Responsible for providing services remote or at site within the agreed conditions; sets accurate priorities.
- Service reporting, documentation, and creation of protocols to specification on internal and customer needs.
- Maintain a high level of customer allegiance by building strong customer relationships and promoting an excellent customer experience.
- Partner with commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations.
- Contribute to continuous improvement through our Practical Process Improvement Business System.
Requirements
- Diploma or equivalent education preferable in electrical engineering, chemistry, engineering, or technical training in the field of electronics or chemical field with technical orientation.
- Five years of work experience in technical services.
- Field service experience (technical) or strong service knowledge.
- Preferable knowledge in heavy industrial processes (metallurgy, mining, geology, geochemistry, petroleum, polymers, glass, etc.).
- Outstanding fixing skills passionate about electromechanical, software, and application issues.
Preferred Skills
- Excellent interpersonal communication both written and oral in English.
- Ability to work efficiently with customers and colleagues in difficult and stressful situations.
- Good knowledge of electronics and mechanics.
- Customer friendliness and a professional demeanor.
- PC literacy including MS Office and Outlook.
- Ability to travel (both domestic and internationally) up to 80% (up to 4 nights per week at hotel).
- Valid driver's license.
- Self-organized and effective.
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