Senior Technical Service Professional

hace 1 semana


Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo

We are seeking a highly skilled Senior Technical Service Professional to join our team at Thermo Fisher Scientific. This role is based in Darmstadt, Germany or Madrid, Spain, and offers an excellent opportunity for professional growth and development.

Job Summary:

  • This position will be responsible for providing technical support to customers worldwide, focusing on Genetic System platforms such as NGS and CE.
  • The successful candidate will be the first point of contact for customers, troubleshooting issues over the phone and via email.

Main Responsibilities:

  1. Provide expert-level technical support to customers, identifying and resolving complex issues related to our instrumentation and software.
  2. Work closely with the Application Support team to qualify requests and address customer needs in resolving their inquiries.
  3. Contribute to achieving specific Global Service & Support (GSS) related targets.
  4. Collaborate with Support and Field Service Engineers to prioritize activities and ensure seamless communication.

Requirements:

  • A master's degree in life science, engineering, or a related field.
  • Excellent verbal and written communication skills in English and German, with additional language skills such as French, Spanish, or Italian being a plus.
  • Strong problem-solving skills and experience working with NGS technology.
  • Familiarity with basic techniques related to Molecular Biology products and instruments.

What We Offer:

  • An estimated salary of €60,000 - €80,000 per year, depending on experience.
  • An attractive company pension plan and 30 vacation days.
  • Individual trainings and educational courses in our Thermo Fisher University.
  • Flexibility: 2 days home office/3 days in the office (Darmstadt).
  • A workplace culture that values integrity, involvement, intensity, and innovation.

About Us:

We are a leading global biotechnology company committed to accelerating scientific discovery and improving human health. Our vision is to enable our customers to make the world healthier, cleaner, and safer.

EEO/Affirmative Action Employer:

We are an equal opportunities employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected status.



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