Retail Store Operations Lead
hace 2 días
Achieving Excellence as a Floor Manager
The ideal candidate for this role will be someone who is passionate about delivering exceptional customer experiences, fostering a positive work environment, and driving sales through their team.
Key Responsibilities include:
- Offering customers a high level of service through styling advice, product knowledge, and store experience.
- Analysing selling information and working with the store manager to maximise the sales performance of your department/concession.
- Leading a team of sales assistants to achieve excellent standards of service.
- Supporting recruitment and ensuring induction and training of new starters is carried out.
- Assisting the Store Manager in identifying future talents and putting together development plans to support their progression.
- Overseeing store operations.
- Being a brand ambassador and providing the best experience for our customers.
- Stepping into the role of Store Manager in their absence.
About You:
- You understand what makes a great customer experience.
- Prior retail or customer-facing experience.
- Fluent in Spanish and English is a plus.
Your Qualities:
- You enjoy creating a positive work environment and leading a team.
- You are results-focused and enjoy multitasking.
- You enjoy developing yourself and others.
What We Offer:
This is a full-time position with a contract of 40 hours a week. The estimated salary for this role is between $65,000-$80,000 per annum depending on location and experience.
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