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Retail Store Operations Lead

hace 1 mes

Valencia, Valencia, España H&M Group A tiempo completo
Job Description:

Achieving Excellence as a Floor Manager

The ideal candidate for this role will be someone who is passionate about delivering exceptional customer experiences, fostering a positive work environment, and driving sales through their team.

Key Responsibilities include:

  • Offering customers a high level of service through styling advice, product knowledge, and store experience.
  • Analysing selling information and working with the store manager to maximise the sales performance of your department/concession.
  • Leading a team of sales assistants to achieve excellent standards of service.
  • Supporting recruitment and ensuring induction and training of new starters is carried out.
  • Assisting the Store Manager in identifying future talents and putting together development plans to support their progression.
  • Overseeing store operations.
  • Being a brand ambassador and providing the best experience for our customers.
  • Stepping into the role of Store Manager in their absence.

About You:
  • You understand what makes a great customer experience.
  • Prior retail or customer-facing experience.
  • Fluent in Spanish and English is a plus.

Your Qualities:
  • You enjoy creating a positive work environment and leading a team.
  • You are results-focused and enjoy multitasking.
  • You enjoy developing yourself and others.

What We Offer:
This is a full-time position with a contract of 40 hours a week. The estimated salary for this role is between $65,000-$80,000 per annum depending on location and experience.