Security Product Manager
hace 4 semanas
As a Customer Assurance SW Product Manager at Hewlett Packard, you will play a crucial role in driving the transformation of our service organization. Your main duties will include providing proper requirements to future SW/Solution products, driving transformation processes across the service organization, and managing escalations from the field.
Responsibilities:
• Define requirements to meet service & support customer journey requirements for each product platform.
• Ensure SW and solutions are part of new product introduction by partnering with CA Product Managers to ensure progress at the different milestones.
• Define requirements for future SW products coming from the field request to enable continuous improvement.
• Validate SW and services value proposition and performance with customers. Provide feedback to development teams to fix issues before the solutions introductions.
• Define processes to support our customers on SW/solution properly and collaborate effectively across the organization.
• Create proper connections to other businesses to understand potential synergies.
• Develop training for Services for SW products. Define SW training path for Services engineers to ensure proper adoption of new tools and teach needed skills.
• Connect with Software and Services teams to improve knowledge across organizations.
Security Product Management:
• Collaborate with cross-functional teams to define product vision and strategy. Develop business cases for new features and services.
• Prioritize security features and enhancements in the product roadmap.
• Manage the delivery of new security features, services, and upgrades.
• Provide advice to management, product teams, and R&D on security considerations.
• Develop strategies to address security risks in product design and implementation.
• Stay informed about cybersecurity best practices, standards, and emerging threats.
Elevation Management:
• Support regional delivery teams by managing technical escalations, providing high technical troubleshooting knowledge through engagement with SW and Services teams.
• Setup and improve the processes to capture customer issues, providing a customer impact assessment for each problem and enabling a fast understanding of product failures
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