Security Product Manager
hace 2 días
Job Summary
As a Customer Assurance Software Product Manager at Hewlett-Packard, you will play a crucial role in driving the transformation of our service organization. Your primary responsibility will be to provide proper requirements to future software and solution products, ensuring they meet the needs of our customers. You will also be responsible for managing escalations from the field and collaborating with cross-functional teams to define product vision and strategy.
Key Responsibilities
• Define requirements to meet service and support customer journey requirements for each product platform.
• Partner with CA Product Managers to ensure progress at different milestones.
• Validate software and services value proposition and performance with customers.
• Provide feedback to development teams to fix issues before solution introductions.
• Define processes to support customers on software and solutions properly and collaborate effectively across the organization.
Security Product Management
• Collaborate with cross-functional teams to define product vision and strategy.
• Develop business cases for new features and services.
• Prioritize security features and enhancements in the product roadmap.
• Manage the delivery of new security features, services, and upgrades.
Elevation Management
• Support regional delivery teams by managing technical escalations.
• Provide high technical troubleshooting knowledge through engagement with SW and Services teams.
• Setup and improve processes to capture customer issues, providing a customer impact assessment for each problem and enabling a fast understanding of product failures.
Requirements
This role requires a strong understanding of software and services, as well as excellent communication and collaboration skills. You should be able to work effectively in a fast-paced environment and have a passion for delivering high-quality solutions to customers.
What We Offer
At Hewlett-Packard, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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