Sommelier Assistant Trainee

hace 1 día


Madrid, Madrid, España Mandarin Oriental Hotel Group A tiempo completo
Responsibilities

As a Sommelier Assistant Trainee, you will be responsible for assisting the Head Sommelier and colleagues in the restaurant:

  • Have a good understanding of the outlet's concept and food and beverage offerings and be able to verbally explain those to guests.
  • Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.
  • Be able to operate the required steps on the point of sales system in order to process food and beverage orders.
  • Up-sell services and products to our guests always, enhancing service and generating increased revenue.
  • Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
  • Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly.
  • Any other reasonable tasks as assigned by the restaurant manager.
  • Create moments to surprise and delight guests in the Restaurants through gestures and other actions.
  • Taking reservations accurately where necessary while keeping track of guest's preferences.
  • Greeting and seating guests according to MO standards.
  • Ensuring guest satisfaction.
  • Handling special requests from guests and VIPs.
  • Bidding guests farewell.
  • Anticipating the guest's needs.
About the Company

Mandarin Oriental Hotel Group is a renowned owner and operator of some of the world's most prestigious hotels and resorts. With a portfolio of 36 hotels and over 11,000 rooms in 25 countries, the Group is committed to delivering exceptional guest experiences and exceeding expectations.

About the Hotel

Mandarin Oriental Ritz, Madrid is a luxurious hotel located in the heart of the city. With its stunning design, exceptional leisure and wellness facilities, and five restaurants and bars overseen by one of Spain's most celebrated chefs, this hotel is set to become the city's most luxurious hotel.



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