Cloud Solutions Strategist

hace 6 días


Barcelona, Barcelona, España Td Synnex A tiempo completo
Why Choose TD SYNNEX:

As a Fortune 500 global corporation and a certified Great Place To Work, TD SYNNEX values its diverse workforce of 23,000 employees.

Our mission is to provide top-notch technology solutions, empowering businesses and individuals to navigate the digital world safely and efficiently.


About the Role:
The Cloud Systems & Services team is responsible for optimizing business processes required for our day-to-day eCommerce operations.

This includes offering shared services through TD SYNNEX owned Shared Service Center outsourced to service partners in EMEA.

An important role for this Specialist will be to design and implement scalable central operational processes and support, including products, services, and solutions we can offer to our customers and expand our market share.

The Specialist will work closely with internal departments and others to ensure appropriate understanding, documentation, and coordination of activities are achieved as applicable.

The Specialist will own and coordinate several initiatives, briefings, and progress updates.

The Specialist will collaborate with different teams to develop the right strategies, to collaborate in relevant projects and to prepare internal systems and processes to launch products and services across EMEA.

The team is also responsible for rolling out Cloud solutions to all TD SYNNEX entities in Europe (21 countries +).

The team will collaborate with all of TD SYNNEX's Business Unit leaders and their key partners to develop the right strategies and strive to deliver best-in-class systems with maximum impact and synergy across Europe.


Responsibilities:
Analyze market needs and opportunities and work with relevant stakeholders to provide specific solutions developed entirely from our teams.

Support, advise, and provide guidance partners with our own platform APIs for their internal needs.

Provide strategic processes and operational support to help drive success across the entire Cloud portfolio, including innovative end-to-end monetization models for products, services, and solutions.

Deploy services and escalate them as needed.

Ensure that Cloud central services operations, vendor operations, and business transactions follow all relevant legal, security, and compliance rules.

Review existing processes and provide advice in specialized subject areas, for example, legal guidelines, internal compliance policies, security best practices, services, technical support, or others as necessary.

Design programs and strategies to provide services to the market.

Maintain, manage, and constantly improve these services.



Document all processes accordingly:
Ensure all necessary procedures and management processes are implemented to guarantee homogeneous and up-to-standard service level within the scope of order fulfillment and vendor and customer invoicing

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