Senior Payroll Associate

hace 2 meses


Granada, Granada, España Alight A tiempo completo
About the Role

We are seeking a highly skilled Senior Payroll Associate to join our team at Alight. As a key member of our Operations Business Unit, you will be responsible for delivering HR & payroll outsourcing (HRO) and technical maintenance services to clients in line with the Statement of Services and agreed service levels.

Main Responsibilities
  • Process payroll end-to-end, ensuring timely and accurate delivery in accordance with agreed processing calendars and KPIs.
  • Support statutory and year-end reporting, adhering to agreed calendars and KPIs.
  • Utilize payroll expertise to advise clients on queries and issues, ensuring a strong understanding of country-specific legislation and tasks.
  • Support knowledge transfer and training for apprentices and associates on data management and customer service activities.
  • Ensure timely and accurate response to tickets and calls, adhering to SLA timescales.
  • Contribute to system maintenance testing and liaise with third-party vendors.
  • Complete SOC controls on time, with necessary evidence.
  • Support root cause analysis to identify and prevent future issues.
  • Maintain up-to-date knowledge of DWIs and ensure processes reflect current services.
  • Report system issues and defects, logging tickets with necessary details and evidence.
  • Highlight deviations from standard scope of service to the Service Manager.
  • Handle sensitive and confidential information with discretion.
  • Accurately record time and adhere to ALIGHT Security Standards.
  • Participate in team meetings and raise issues promptly to the Service Manager.
  • Stay informed about ALIGHT HR announcements and communications.
  • Build relationships with internal stakeholders and update them as needed.
Key Requirements
  • Fluency in English and Dutch.
  • Strong knowledge of MS Office tools, including Excel, Word, and PowerPoint.
  • Flexibility to support a global and fast-paced environment.
  • Attention to detail and excellent written and verbal communication skills.
  • Self-motivation and willingness to learn.
  • Ability to collaborate and work independently, adhering to processes and procedures.
  • BA/BS in a business-related field, such as Accounting, Human Resources, or Business Administration, or equivalent combination of education and experience.
  • 2-3 years of relevant experience in payroll administration or HR consulting.
  • HRIS knowledge, including Workday, SAP, or PeopleSoft, is preferred.

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