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Product Operations Specialist, Flights
hace 2 meses
About the Role
We are seeking a highly skilled and analytical Flight Operations Specialist to join our team at Hopper. As a key member of our Flights Supply team, you will play a critical role in investigating issues and uncovering solutions for some of our highest-impact problems.
Responsibilities
- Be a subject matter expert in navigating our booking environments and answering stakeholder questions related to bugs, missing content, and new product launches.
- Own portions of operation health measurement, alerting, and incident reporting.
- Serve as an incident manager as needed for high-impact outages and product issues.
- Liaison with stakeholders at vendor partners to report issues and strategize solutions.
- Set requirements for new product launches to ensure benchmarks are met.
- Field questions from company stakeholders via intake process and document reported bugs.
- Work with product and engineering teams to strategize solutions to known bugs, create tickets to report said bugs, and test fixes once implemented.
- Run tests in the app environment when new content or products are launched.
- Maintain high-quality documentation of systems, processes, and settings.
- Flex as needed to support operational tasks in an ad-hoc manner.
Requirements
- A passion for Hopper's mission to build the most customer-centric travel marketplace on Earth.
- Excellent judgment; ability to ask smart questions and make quick, impactful decisions.
- Resilient attitude, ability to stay on your toes and move with any changes that may come your way.
- Drive to work autonomously, take initiative to research and analyze problems, find solutions, and communicate with stakeholders.
- Customer, team & company player. Take on delegated tasks with enthusiasm towards the greater good of the company.
- Exceptional ability to grasp, manage, and articulate complex systems.
- Strong organizational skills in order to stay on top of multiple tasks at once.
Preferred Qualifications
- Experience in the travel industry, especially air travel, is a huge bonus.
- Excellent written and verbal communication skills in English.
- A minimum of 2 year experience in Product Operations working with Product teams and Engineering teams.
- Deep domain knowledge in air shopping and booking providers (Sabre, Travelport, Amadeus, NDC, SPRK, ARC, BSP).
- Experience with operation tools like Jira, Confluence, Amplitude, Datadog, Google Sheets.
- Experience working with SQL.
Perks & Benefits
- Well-funded and proven startup with large ambitions, competitive salary, upsides of pre-IPO equity packages.
- Hopper covers the cost of employee premiums for private medical and dental coverage.
- Hopper also offers private life and accident coverage.
- Please ask us about our very generous parental leave, much above industry standards.
- Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
- Unlimited PTO.
- Hopper offers a monthly cash allowances for gym memberships and to cover home-office expenses for a comfortable remote working experience.
- Carrot Cash travel stipend.
- Entrepreneurial culture where pushing limits and taking risks is everyday business.
- Open communication with management and company leadership.
- Small, dynamic teams = massive impact.
