Customer Service Representative

hace 2 meses


Barcelona, Barcelona, España Head Hunt International A tiempo completo

Customer Service Representative Opportunity

We are seeking a highly skilled Customer Service Representative to join our team in Athens, Greece. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Identify customers' needs and deliver appropriate solutions
  • Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner
  • Assist customers to place an order and related issues
  • Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
  • Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible

Requirements:

  • Fluent Slovak
  • Excellent communication skills
  • Sales experience with consumer products and services will be an asset
  • Technical research skills to troubleshoot customer problems
  • Advanced internet research skills
  • An empathetic soul with the communication skills that match
  • A positive and adventurous attitude

What We Offer:

  • Complete support to help you ease your relocation to Greece
  • Competitive monthly salary + 2 extra salaries per year
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas

About Us:

We are a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age. We are a multinational company, and this is a great opportunity to advance your career and work for one of the biggest brands worldwide.



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