Technical Support Lead for IoT Digital Offerings in Spain
hace 5 días
Company Overview
Air Liquide Healthcare is a world leader in medical gases, home healthcare services, and specialty ingredients. Our 16,300 employees support 1.8 million chronic patients and serve 15,000 hospitals across the globe.
About the Job
We are seeking a Technical Support Lead to join our Innovation team in Madrid, Spain. As part of this team, you will be responsible for supporting the deployment of our new digital offerings, specifically Oyan Smart e-Services and Piping Connect, which aim to simplify medical gas management for hospital customers.
Key Responsibilities:
- Be the referent expert regarding the technologies used, particularly IoT infrastructure installation and optimization.
- Support country affiliates for the deployment, including the installation and maintenance of equipment in customer hospitals.
- Train the affiliates' teams on IoT aspects;
- Report, track, and help resolve potential issues reported by affiliates with internal stakeholders in charge of the platform.
- Gather feedback and potential needs for new features and evolutions of the platform and share it with internal stakeholders.
Requirements:
- A bachelor's degree in Engineering (IT, chemical, production, mechanical, biomedical).
- An experience working with IoT infrastructure installation in a constrained environment.
- Knowledge about medical gases and their usage in a hospital context.
- Training and content development skills.
- Willingness to travel.
- Soft Skills: Problem-solving mindset, Good communication, Curiosity, and Interpersonal skills.
Benefits
- Contribute to the deployment of our new strategy.
- Contribute to an international Program.
- A dynamic, appreciated, and voluntary team.
Salary Information:
This role comes with a competitive salary range of €45,000 - €65,000 per annum, depending on qualifications and experience.
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