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Technical Lead

hace 2 meses

Zaragoza, Zaragoza, España Ingenico Group A tiempo completo

Job Description: We are looking for a highly skilled Technical Lead to join our team at Ingenico Group. As a Technical Lead, you will be responsible for managing the repair and technical support team, ensuring the resolution of different field and repair customer incidents. Your main responsibilities will include managing the repair and technical team, direct contact with the partner operation manager, and leading weekly production meetings to review capacity, output, and SLA performance. You will also be accountable for all aspects of the Iberian repair centers' performance, covering delivery, quality, and financial aspects. Additionally, you will gather and analyze data to support business reviews, provide technical support to internal departments, customers, and partners, ensure the correct resolution of incidents in the field, and provide training of new products to partners. The ideal candidate will have a technical degree from a university or a degree in engineering, at least 3 years of experience in a technical position, and at least 2 years of managing teams. The candidate should have an operational level of English (B2/C1) and speak Spanish fluently. Knowledge about repair activities, ability to be assertive and communicate effectively, and ability to work on your own initiative to demanding timescales are also required. Key Skills:

  • Technical degree from university or degree in engineering
  • At least 3 years of experience in a technical position
  • At least 2 years of managing teams
  • Operational level of English (B2/C1)
  • Spanish fluency
  • Knowledge about repair activities
  • Ability to be assertive and communicate effectively
  • Ability to work on your own initiative to demanding timescales