CRM Business Program Manager | Senior Business Transformation Specialist

hace 4 semanas


Barcelona, Barcelona, España Mphasis A tiempo completo
Job Description Job Summary:
As a seasoned Business Transformation Specialist, you will play a pivotal role in driving the success of our CRM Business Program. With a strong focus on business analysis and PM skills, you will lead the integration of Marketing, Sales & Customer Services / Post Sales, and develop a deep understanding of Customer Journey & Processes.

Key Responsibilities:
• Analyze business structures to identify areas for improvement and develop strategies to streamline processes.
• Collaborate with internal and external stakeholders to align on the benefits of new technology and strategies.
• Develop and implement new requirements into future design, ensuring seamless integration with MS Dynamics CE.
• Craft complete user stories to illustrate requirements for new features, facilitating effective communication with the Dev team.
• Support CRM IT PM in planning development and rollout of new CRM features and collaborate with the Product Owner in agile build and management of the CRM backlog.

About Mphasis:
Mphasis applies next-generation technology to help enterprises transform businesses globally. Our Front2Back Transformation approach is centered around customer centricity, leveraging the exponential power of cloud and cognitive to provide hyper-personalized digital experiences. By applying digital technologies across legacy environments, we enable businesses to stay ahead in a changing world. Our core reference architectures and tools, combined with domain expertise and specialization, are key to building strong relationships with marquee clients.

Equal Opportunity Employer:
Mphasis is an equal opportunity/affirmative action employer securing a future of inclusion and diversity for all.

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