Crm Business Program Manager
hace 4 semanas
Job Description: We are seeking a highly skilled Crm Business Program Manager - Business Transformation Specialist to join our team at Adroit People India. The ideal candidate will have excellent business analysis and project management skills, with a strong understanding of customer journey and processes. Key responsibilities include analyzing business structure, identifying areas for improvement, and streamlining processes. Additionally, the successful candidate will have experience with CRM systems, particularly Microsoft Dynamics, and be able to write user stories to illustrate requirements for new features. Strong documentation management experience and ability to run workshops and training sessions are also essential. Responsibilities:
- Analyze business structure and identify areas for improvement.
- Streamline processes and implement new requirements.
- Write user stories to illustrate requirements for new features.
- Support CRM IT PM to plan development and roll out of new CRM features.
- Support Product Owner in the agile build and management of the CRM backlog.
- At least 3 to 5 years' experience working with a CRM system - ideally with MS Dynamics CE.
- Strong understanding of customer journey and processes.
- Ability to analyze business structure and identify areas for improvement.
- Strong documentation management experience.
- Ability to run workshops and training sessions.
Join us in shaping the future of CRM at Adroit People India.
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Barcelona, Barcelona, España Mphasis A tiempo completoJob Description Job Summary:As a seasoned Business Transformation Specialist, you will play a pivotal role in driving the success of our CRM Business Program. With a strong focus on business analysis and PM skills, you will lead the integration of Marketing, Sales & Customer Services / Post Sales, and develop a deep understanding of Customer Journey &...
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Senior Business Program Manager
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Business Analyst/Project Manager
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Business Development Manager
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Business Transformation Manager
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