Business Transformation Manager

hace 7 días


Barcelona, Barcelona, España Adroit People India A tiempo completo

Company Overview: Adroit People India is a leading organization in the industry, striving to deliver exceptional services and solutions to our clients.

Estimated Salary: ₹1,200,000 per annum (dependent on experience and location).

Job Description:

We are seeking a highly skilled Business Transformation Manager to lead our CRM initiative. This individual will be responsible for analyzing the structure of our business, identifying areas for improvement, and implementing process changes to enhance customer journey and overall efficiency.

The ideal candidate will have a deep understanding of Customer Journey & Processes, with the ability to streamline processes and align internal and external stakeholders. Strong documentation management experience is also essential, as well as the ability to write complete user stories to illustrate requirements for new features.

The selected candidate will work closely with our CRM team to plan development and roll out of new CRM features, support Product Owner in agile build and management of the CRM backlog, and capture enhancement requirements from support cases.

Required Skills and Qualifications:
  • Minimum 3-5 years' experience working with a CRM system, preferably MS Dynamics CE.
  • Excellent business analysis and project management skills.
  • Strong documentation management experience.
  • Ability to discover and implement new requirements into future design.
  • Experience with Microsoft Dynamics: 3 years (required).
Benefits:

As a valued member of our team, you can expect a competitive salary, opportunities for professional growth and development, and a dynamic work environment that fosters collaboration and innovation.

Please find the original announcement in Kit Empleo: #J-18808-Ljbffr.



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