Genesys Engage Automation Specialist

hace 6 días


Madrid, Madrid, España Sabio Group A tiempo completo

About Sabio Group
Sabio Group is a dynamic organization dedicated to revolutionizing the customer experience. With a passion for innovation and a commitment to excellence, we strive to foster an environment where our employees thrive.

We've built a unique culture that's both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX transformation. We're seeking creative, resourceful professionals to join our organization, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion. Our workforce reflects the diverse society we serve, and we're committed to creating a workplace that's inclusive, supportive, and empowering.

About the Job
We're currently looking for a talented Genesys Engage Engineer to join our Madrid team. As a key member of our high-skilled team, you'll be responsible for designing and building Genesys automation services, reporting, and multi-channel solutions. You'll also work closely with our team to integrate with Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers.

Key Responsibilities
- Design and build Genesys automation services, reporting, and multi-channel solutions
- Integrate with Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers
- Collaborate with the team to deliver exceptional digital customer experiences

Requirements
- 2+ years' experience with Genesys Engage product
- Bachelor's degree in information technology, telecom, math, or a related major
- Experience as a voice network engineer designing and deploying contact center solutions
- Ability to reverse engineer existing solutions to construct new platforms based on Genesys technology
- Good communication skills, analytical, organizational, and problem-solving skills, and a good level of written and spoken English

Benefits
This role offers a competitive salary of €60,000 - €80,000 per annum, depending on experience. Additionally, you'll enjoy a range of benefits, including access to ongoing training and development opportunities, flexible working hours, and a comprehensive health insurance package.



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