Global Customer Service Representative
hace 2 semanas
Job Overview: We are seeking a highly motivated and fluent Spanish-speaking customer service representative to join our team in Athens, Greece. As a key member of our international support team, you will be responsible for providing exceptional customer service to our Spanish-speaking clients.
Key Responsibilities:
- Customer Support: Handle customer inquiries through various channels, including calls, emails, and live chat, providing solutions to a wide range of technical, billing, and product-related issues.
- Issue Resolution: Identify, troubleshoot, and resolve customer concerns in a timely and professional manner, ensuring high levels of customer satisfaction.
- Product Knowledge: Stay updated with company products, services, and promotions to provide accurate information to customers.
- Documentation: Record and document customer interactions, issues, and resolutions in the company's system for tracking purposes.
- Escalation Handling: Collaborate with internal teams and escalate complex issues when necessary.
Requirements:
- Languages: Fluency in Spanish (C1 level or above) and proficiency in English (B2 level or above).
- Experience: Previous experience in customer service, call center, or support roles is a plus.
- Skills: Strong communication and interpersonal skills, good problem-solving abilities, and basic understanding of computer systems and software.
- Education: High School Diploma or equivalent required.
Benefits:
- Competitive Salary: €35,000 - €45,000 per year, depending on language skills and customer service experience.
- Relocation Support: We offer a generous relocation package, including 2 weeks of hotel accommodation, flight ticket within the EU, airport pickup, and real estate agency fee covered for assistance in finding permanent housing.
- Work-From-Home Options: Flexible working hours and remote work options available.
Why Choose Us?
- International Environment: Work with colleagues from all over the world.
- Supportive Team Culture: Be part of a company that values teamwork and collaboration.
- Work-Life Balance: Flexible working conditions and opportunities for remote work.
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