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We are seeking a highly skilled and experienced Inbound Sales Agent to join our team in Barcelona, Spain. As a key member of our sales team, you will be responsible for catering to our valued Dutch clients, providing exceptional customer service, and showcasing our products and services.
Key Responsibilities- Handle incoming calls from customers seeking information about our facilities, accommodations, activities, and pricing.
- Provide accurate and detailed information to customers, assisting them in making informed decisions.
- Upsell and cross-sell additional services or upgrades to customers, enhancing their experience.
- Process bookings and reservations for customers, ensuring all necessary information is collected accurately.
- Address customer queries, concerns, and complaints in a prompt and professional manner.
- Follow up on leads generated through marketing campaigns or other sources, converting them into paying customers.
- Maintain accurate records of customer interactions, including details of bookings, inquiries, and complaints.
- High proficiency in Dutch (C2 level)
- Thoroughness, autonomy, and good interpersonal skills.
- At least 1 year's successful initial sales experience.
- Excellent elocution, adaptability, stress resistance, and oral communication skills.
- Solid commercial skills and a positive attitude.
- Dynamic, team player with good self-control.
- Love of challenges.
- The chance to join a prominent industry-leading company with a dynamic and highly motivated team.
- Prospects for professional advancement and growth, bolstered by comprehensive training programs and avenues for internal promotion.
- A collaborative and adaptable work environment that fosters creativity and innovation.