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Field Service Engineer IT Specialist

hace 2 meses


Sant Cugat, Barcelona, España Roche A tiempo completo
About the Role

We are seeking a highly skilled Field Service Engineer IT to join our team at Roche. As a key member of our organization, you will be responsible for providing top-notch scientific and technical services to our clients.

Your primary focus will be on ensuring the highest efficiency and effectiveness in each of your activities, including installations, preventive, corrective, and evolutionary maintenance, and modifications. You will work closely with our clients to build and maintain excellent communication and proactive collaboration, keeping them informed about reagent updates and quality controls.

Key Responsibilities:

  • Excellence in Operability: Maintain exceptional operability in all assigned solutions, including instruments, reagents, and software, by executing procedures for preventive, corrective, and evolutionary maintenance.
  • Client Communication & Collaboration: Build and maintain excellent communication and proactive collaboration with clients, ensuring they are informed about reagent updates and quality controls.
  • Activity Reporting: Use CRM to report all activities conducted remotely or on-site, ensuring detailed documentation of technical characteristics and updates as required.
  • Commercial Support: Work closely with the Commercial Area to address customer needs and support sales of solutions and service offerings.

You must comply with the legislation, internal procedures, and applicable regulations in terms of Safety, Health, and Environment, especially those procedures related to waste segregation, application of preventive measures, and the use of work equipment and protection equipment.

Information Security Responsibilities:

  • Know and comply with established quality and information security standards and, in any case, act according to received instructions.
  • Comply with and enforce applicable procedures.
  • Ensure the preservation of information security.
  • Provide suggestions and participate in the continuous improvement of the activities carried out.

Requirements:

  • High Education Training or Bachelor's Degree in Technical or Higher Engineering, Health Sciences, or similar.
  • Fluent level of Spanish.
  • Geographic mobility within the national territory.

We offer a dynamic global environment, collaborating with various teams to address complex challenges, seize market opportunities, and implement new solutions. We promote continuous learning and growth, and successful candidates will have the chance to be part of Roche's ambitious plan and make a meaningful impact in the healthcare industry.

We offer competitive compensation and excellent social benefits, including flexible work schedule and home office policies, medical insurance, pension plan, allowances for marriage and birth, training related to your career development, meal allowance, flexible remuneration scheme with its fiscal advantages, and other benefits.

About Roche

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity.

Roche is an Equal Opportunity Employer.