IT Support Specialist Senior

hace 3 días

Barcelona, Barcelona, España TraceLink A tiempo completo
Job Title: Senior IT Support Specialist

TraceLink is seeking a highly skilled and motivated Senior IT Support Specialist to join our global enterprise IT organization based in Barcelona, Spain.

Job Summary:

We are looking for a technically talented and highly motivated IT Support Specialist to provide day-to-day internal desktop support to onsite staff, global office teams, and remote staff. The ideal candidate will have outstanding customer service and communication skills, excellent problem-solving abilities, and the ability to thrive in a fast-paced, dynamically growing, and compliance-based healthcare technology company.

Responsibilities:
  • Provide strong MacOS and Windows desktop support knowledge in a global corporate environment
  • Respond to internal IT requests in a timely manner with excellent customer service
  • Support business applications including Google G Suite for Business, Microsoft Office Suite, Slack, Zoom, Salesforce, & Adobe Suite
  • Assist in the administration of E-mail, Slack, Druva, Active Directory, Okta, Jamf, MDM, Intune, Zoom, Adobe, and other corporate, IT and Security SaaS applications
  • Execute imaging procedures & account provisioning in accordance with requisite compliance guidelines to support machine deployments in Spain & EU/EMEA
  • Maintain audio/video devices in meeting rooms
  • Provide IT Orientation to new employees
  • Identify complex problems, investigate root-causes, and recommend scalable solutions
  • Participate in a global follow-the-sun support team environment
  • Keep team and manager informed of trends, significant problems, or unexpected delays and make proactive recommendations for improvements
  • Create and update procedures and technical documentation in our knowledge base and IT support pages
Requirements:
  • 5+ Years' experience in a Help Desk Technical Support role including multi-site global support with a proven track record in fast-paced business environments greater than 500 people
  • Fluent in English & Spanish
  • College degree or equivalent work experience
  • Excellent customer service and communication skills
  • Extensive knowledge of MacOS operating systems in an enterprise environment
  • Experience supporting business applications including Google G Suite for business and Microsoft Office suite
  • Ability to absorb and retain information quickly
  • Experience in maintaining & troubleshooting with Audio Video devices in meeting rooms and town hall setups
  • Experience supporting both on-site and remote users using remote connectivity tools
  • Experience with automated application deployment and remote access technologies
  • Strong understanding of ticketing, security patching and desktop imaging systems
  • Highly self-motivated and directed
  • Keen attention to detail and superb organizational skills
  • Strong troubleshooting and problem-solving skills
  • Experience working in a team-oriented, collaborative environment
  • General knowledge of TCP/IP and network topologies
  • Healthcare or other security/compliance regulated industry experience preferred

  • IT Support Specialist

    hace 4 semanas

    Barcelona, Barcelona, España TraceLink A tiempo completo

    Job Title: Senior IT Support SpecialistTraceLink is seeking a highly skilled and motivated Senior IT Support Specialist to join our global enterprise IT organization based in Barcelona, Spain.Job Summary:We are looking for a talented IT professional to provide day-to-day internal desktop support to onsite staff, global office teams, and remote staff. The...

  • IT Support Specialist

    hace 4 semanas

    Barcelona, Barcelona, España TraceLink A tiempo completo

    Job Title: Senior IT Support SpecialistTraceLink is seeking a highly skilled and motivated Senior IT Support Specialist to join our global enterprise IT organization based in Barcelona, Spain.Job Summary:We are looking for a talented IT professional to provide day-to-day internal desktop support to onsite staff, global office teams, and remote staff. The...

  • IT Support Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Tracelink A tiempo completo

    About TraceLinkTraceLink is a leading provider of software solutions and the Opus Platform, helping the pharmaceutical industry digitize its supply chain and enhance compliance, visibility, and decision-making. With a mission to protect patients, the company has grown to 8 offices, over 800 employees, and more than 1300 customers in over 60 countries...

  • IT Support Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Tracelink A tiempo completo

    About TraceLinkTraceLink is a leading provider of software solutions and the Opus Platform, helping the pharmaceutical industry digitize its supply chain and enhance compliance, visibility, and decision-making. With a mission to protect patients, the company has grown to 8 offices, over 800 employees, and more than 1300 customers in over 60 countries...

  • IT Support Specialist

    hace 3 semanas

    Barcelona, Barcelona, España Computacenter A tiempo completo

    Job Title: IT Support SpecialistComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.About the RoleWe are looking for a skilled IT...

  • IT Support Specialist

    hace 3 semanas

    Barcelona, Barcelona, España Computacenter A tiempo completo

    Job Title: IT Support SpecialistComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.About the RoleWe are looking for a skilled IT...

  • IT Support Specialist

    hace 3 días

    Barcelona, Barcelona, España Grupo Crit A tiempo completo

    Job Title: IT Operation Support SpecialistGrupo Crit is seeking a highly skilled IT Operation Support Specialist to join our team. As an IT Operation Support Specialist, you will be responsible for providing technical support to our IT users, troubleshooting and resolving incidents, and assisting in performing root cause analysis on problems.Key...

  • IT Support Specialist

    hace 3 días

    Barcelona, Barcelona, España Grupo Crit A tiempo completo

    Job Title: IT Operation Support SpecialistGrupo Crit is seeking a highly skilled IT Operation Support Specialist to join our team. As an IT Operation Support Specialist, you will be responsible for providing technical support to our IT users, troubleshooting and resolving incidents, and assisting in performing root cause analysis on problems.Key...

  • IT Support Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Importante empresa A tiempo completo

    {"title": "IT Support Specialist", "content": "Join Our Team as an IT Support SpecialistWe are seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.Key...

  • IT Support Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Importante empresa A tiempo completo

    {"title": "IT Support Specialist", "content": "Join Our Team as an IT Support SpecialistWe are seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.Key...

  • IT Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España Teamlogic It, Se Grand Rapids, Mi A tiempo completo

    About Teamlogic ITTeamlogic IT is a leading global mid-size Contract Research Organization (CRO) that partners with biotechnology and pharmaceutical companies throughout their entire clinical development journey. Our expertise includes full service-capabilities, resourcing and Functional Service (FSP) solutions.Job SummaryWe are seeking a highly skilled IT...

  • IT Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España Teamlogic It, Se Grand Rapids, Mi A tiempo completo

    About Teamlogic ITTeamlogic IT is a leading global mid-size Contract Research Organization (CRO) that partners with biotechnology and pharmaceutical companies throughout their entire clinical development journey. Our expertise includes full service-capabilities, resourcing and Functional Service (FSP) solutions.Job SummaryWe are seeking a highly skilled IT...

  • IT Senior Specialist

    hace 3 días

    Barcelona, Barcelona, España Zurich Insurance A tiempo completo

    Job Title: Senior IT SpecialistAt Zurich Insurance, we are seeking a highly skilled Senior IT Specialist to join our team. As a Senior IT Specialist, you will play a critical role in ensuring the effectiveness of our IT control environment.Key Responsibilities:Provide independent and objective assessment of the design and operating effectiveness of our IT...

  • IT Senior Specialist

    hace 3 días

    Barcelona, Barcelona, España Zurich Insurance A tiempo completo

    Job Title: Senior IT SpecialistAt Zurich Insurance, we are seeking a highly skilled Senior IT Specialist to join our team. As a Senior IT Specialist, you will play a critical role in ensuring the effectiveness of our IT control environment.Key Responsibilities:Provide independent and objective assessment of the design and operating effectiveness of our IT...

  • IT Support Specialist

    hace 1 día

    Barcelona, Barcelona, España Computacenter A tiempo completo

    IT Support SpecialistComputacenter is a leading independent technology partner trusted by large corporate and public sector organisations. We help our customers procure, transform and manage their IT infrastructure to deliver digital transformation worldwide.About the RoleWe are looking for a skilled IT Support Specialist to join our team at Computacenter in...

  • IT Support Specialist

    hace 1 día

    Barcelona, Barcelona, España Computacenter A tiempo completo

    IT Support SpecialistComputacenter is a leading independent technology partner trusted by large corporate and public sector organisations. We help our customers procure, transform and manage their IT infrastructure to deliver digital transformation worldwide.About the RoleWe are looking for a skilled IT Support Specialist to join our team at Computacenter in...

  • IT Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España mod IT Services GmbH A tiempo completo

    About Our CompanyMod IT Services GmbH is a leading provider of innovative digital solutions, revolutionizing the way businesses operate through secure and efficient transactions. With a global presence in over 40 countries, we offer cutting-edge electronic signature and digital identification solutions, empowering users to sign millions of documents...

  • IT Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España mod IT Services GmbH A tiempo completo

    About Our CompanyMod IT Services GmbH is a leading provider of innovative digital solutions, revolutionizing the way businesses operate through secure and efficient transactions. With a global presence in over 40 countries, we offer cutting-edge electronic signature and digital identification solutions, empowering users to sign millions of documents...

  • IT Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Computacenter A tiempo completo

    IT Support SpecialistComputacenter is a leading independent technology partner trusted by large corporate and public sector organisations. We help our customers procure, transform and manage their IT infrastructure to deliver digital transformation worldwide.About the RoleWe are looking for a highly skilled IT Support Specialist to join our team at...

  • IT Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Computacenter A tiempo completo

    IT Support SpecialistComputacenter is a leading independent technology partner trusted by large corporate and public sector organisations. We help our customers procure, transform and manage their IT infrastructure to deliver digital transformation worldwide.About the RoleWe are looking for a highly skilled IT Support Specialist to join our team at...