IT Support Specialist Senior

hace 1 mes

Barcelona, Barcelona, España TraceLink A tiempo completo
Job Title: Senior IT Support Specialist

TraceLink is seeking a highly skilled and motivated Senior IT Support Specialist to join our global enterprise IT organization based in Barcelona, Spain.

Job Summary:

We are looking for a technically talented and highly motivated IT Support Specialist to provide day-to-day internal desktop support to onsite staff, global office teams, and remote staff. The ideal candidate will have outstanding customer service and communication skills, excellent problem-solving abilities, and the ability to thrive in a fast-paced, dynamically growing, and compliance-based healthcare technology company.

Responsibilities:
  • Provide strong MacOS and Windows desktop support knowledge in a global corporate environment
  • Respond to internal IT requests in a timely manner with excellent customer service
  • Support business applications including Google G Suite for Business, Microsoft Office Suite, Slack, Zoom, Salesforce, & Adobe Suite
  • Assist in the administration of E-mail, Slack, Druva, Active Directory, Okta, Jamf, MDM, Intune, Zoom, Adobe, and other corporate, IT and Security SaaS applications
  • Execute imaging procedures & account provisioning in accordance with requisite compliance guidelines to support machine deployments in Spain & EU/EMEA
  • Maintain audio/video devices in meeting rooms
  • Provide IT Orientation to new employees
  • Identify complex problems, investigate root-causes, and recommend scalable solutions
  • Participate in a global follow-the-sun support team environment
  • Keep team and manager informed of trends, significant problems, or unexpected delays and make proactive recommendations for improvements
  • Create and update procedures and technical documentation in our knowledge base and IT support pages
Requirements:
  • 5+ Years' experience in a Help Desk Technical Support role including multi-site global support with a proven track record in fast-paced business environments greater than 500 people
  • Fluent in English & Spanish
  • College degree or equivalent work experience
  • Excellent customer service and communication skills
  • Extensive knowledge of MacOS operating systems in an enterprise environment
  • Experience supporting business applications including Google G Suite for business and Microsoft Office suite
  • Ability to absorb and retain information quickly
  • Experience in maintaining & troubleshooting with Audio Video devices in meeting rooms and town hall setups
  • Experience supporting both on-site and remote users using remote connectivity tools
  • Experience with automated application deployment and remote access technologies
  • Strong understanding of ticketing, security patching and desktop imaging systems
  • Highly self-motivated and directed
  • Keen attention to detail and superb organizational skills
  • Strong troubleshooting and problem-solving skills
  • Experience working in a team-oriented, collaborative environment
  • General knowledge of TCP/IP and network topologies
  • Healthcare or other security/compliance regulated industry experience preferred

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