Technical Support Specialist

hace 1 día

Barcelona, Barcelona, España Ul Solutions A tiempo completo
Job Description

At UL Solutions, we're committed to delivering exceptional customer experiences. As a Technical Support Specialist, you'll play a vital role in serving our global customer base.

Key Responsibilities
  • Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
  • Provide assistance to existing customers at critical times of the year.
  • Collaborate with other team members on complex issues/requirements.
  • Coach new team members and participate in brainstorming sessions.
  • Attend customer meetings and calls as required.
  • Provide training to customers on existing functionality.
Requirements
  • Education at degree level or equivalent work experience.
  • Minimum three (3) years of experience in software troubleshooting, technical support, or relevant experience.
  • Experience interfacing with external (and global) customers.
  • Ability to learn new technologies while maintaining high levels of performance in a high-pressure environment.
  • Strong communication skills, both written and verbal.
  • Fluent English is essential, and additional languages beneficial.
About UL Solutions

We're a global leader in applied safety science, transforming safety, security, and sustainability challenges into opportunities for our customers. Our science is your advantage.

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