Collections Specialist with French Language Skills
hace 2 días
Collections Representative Opportunity
We are seeking a skilled Collections Representative to join our team at DSM. As a Collections Representative, you will be responsible for managing and collecting outstanding accounts receivable, ensuring timely payment from clients, and maintaining accurate records of collection efforts.
Your Key Responsibilities
- Review and monitor assigned accounts through the Collections Tool, including dispute management.
- Make proactive outbound collection calls, emails, and dunning letters.
- Complete customer account reconciliations as required.
- Work closely with Commercial, Customer Experience, and customers to reduce/eliminate overdue invoices.
- Accountable for the end-to-end process for notifications created in the SAP Dispute Management Tool.
- Assist the Credit team to review blocked accounts and overdue status to ensure compliance with AR Corporate Credit.
We Offer
- A flexible work environment that empowers people to take accountability for their work and own the outcome.
- Barrier-free communities within our organization where every employee is equally valued and respected.
- A culture that prioritizes safety and well-being, both physically and mentally.
- An eagerness to be one team and learn from each other to bring progress to life and create a better future.
- Responsibility and accountability in living company values and driving sustainable solutions.
You Bring
- Minimum of 2 years of prior experience in collections.
- Fluent communication skills in English and French – both oral and written.
- Good negotiation ability.
- Technical / Professional knowledge in collection processes.
- Professional interpersonal skills and the ability to adjust and interact with all levels of stakeholders including clients.
- Proficiency in Microsoft Applications with advanced level in Microsoft Word, Excel, PowerPoint, and Outlook.
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