Customer Experience Consultant

hace 3 semanas


Madrid, Madrid, España Tangity A tiempo completo

About the Role

Tangity, the global studio of the NTT DATA Design Network, is seeking a skilled Customer Experience Consultant to join our team. As a key member of our design studio, you will play a crucial role in breaking down complexity to the human scale and creating tangible and intuitive solutions that have a positive impact on companies and society.

Key Responsibilities

  • Design and execution of Voice of Customer programs
  • CX Analytics
  • Definition of objectives and KPIs related to customer experience (NPS, CSI, OKRs)
  • Construction of Customer Journeys, both AS IS and TO BE, taking into account the interaction in different channels
  • Elaboration of roadmap and action plan
  • Design and execution of CRM and Loyalty strategies
  • Reporting and presentation of results
  • Participate in the process of conceptualization and design of new customer experiences
  • Contribute to CX/VoC vision, client proposal development and project execution

Requirements

  • Bachelor's / Bachelor's degree
  • Specific training/master's degree and experience (1-3 years) in Customer Experience
  • Previous experience in Business Consulting
  • Knowledge and experience in qualitative and quantitative research techniques
  • Ability to analyze challenge/context, and conceptualize solutions
  • Verbal communication and presentation skills, both internally and in front of clients
  • Experience working in a team environment
  • Proactivity and autonomy at work
  • Ability to adapt to different environments, teams, sectors...
  • Willingness to learn
  • Good level of English, both spoken and written

About Tangity

Tangity is a global studio of the NTT DATA Design Network, dedicated to creating tangible and intuitive solutions that have a positive impact on companies and society. We break down complexity to the human scale and empower businesses to look toward the future and imagine the long-term impact their solutions will have on people, the planet, and society.



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