Customer Experience Consultant
hace 3 semanas
About the Role
Tangity, the global studio of the NTT DATA Design Network, is seeking a skilled Customer Experience Consultant to join our team. As a key member of our design studio, you will play a crucial role in breaking down complexity to the human scale and creating tangible and intuitive solutions that have a positive impact on companies and society.
Key Responsibilities
- Design and execution of Voice of Customer programs
- CX Analytics
- Definition of objectives and KPIs related to customer experience (NPS, CSI, OKRs)
- Construction of Customer Journeys, both AS IS and TO BE, taking into account the interaction in different channels
- Elaboration of roadmap and action plan
- Design and execution of CRM and Loyalty strategies
- Reporting and presentation of results
- Participate in the process of conceptualization and design of new customer experiences
- Contribute to CX/VoC vision, client proposal development and project execution
Requirements
- Bachelor's / Bachelor's degree
- Specific training/master's degree and experience (1-3 years) in Customer Experience
- Previous experience in Business Consulting
- Knowledge and experience in qualitative and quantitative research techniques
- Ability to analyze challenge/context, and conceptualize solutions
- Verbal communication and presentation skills, both internally and in front of clients
- Experience working in a team environment
- Proactivity and autonomy at work
- Ability to adapt to different environments, teams, sectors...
- Willingness to learn
- Good level of English, both spoken and written
About Tangity
Tangity is a global studio of the NTT DATA Design Network, dedicated to creating tangible and intuitive solutions that have a positive impact on companies and society. We break down complexity to the human scale and empower businesses to look toward the future and imagine the long-term impact their solutions will have on people, the planet, and society.
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