Digital Experience Consultant

hace 3 semanas

Madrid, Madrid, España Quantum Metric A tiempo completo
About the Role

The Digital Experience Consultant will drive client adoption of the Quantum Metric platform, ensuring customers receive tangible value through our partnership. This role engages regularly with customers to provide tailored training aligned to organizational use cases, teaches customers how to apply our technology to solve key business challenges, and provides ad-hoc analysis / insights to improve digital experiences.

Responsibilities

* Teach clients how to analyze their data using the Quantum Metric platform to surface defects and opportunities for digital product enhancements.
* Develop a consultative relationship with each client via a thorough understanding of their business model, strategy, digital properties, key initiatives, and business goals.
* Provide guidance on best practices for leveraging Quantum Metric to solve business problems and execute on their digital strategy via daily client interactions.
* Lead training sessions across a plethora of use cases to enable customers to be autonomous, while driving adoption across large audiences.
* Conduct regular working sessions with clients, product demos, and executive briefings. Travel up to 20% of the time to visit client onsite locations.
* Proactively analyze client data using the Quantum Metric platform to inform data-driven improvements to digital experiences.
* Create presentations to summarize opportunities for site optimization and revenue recovery. Present findings with data-driven recommendations and supporting analysis to key client stakeholders.
* Proactively identify at-risk accounts based on low platform usage, while creating & executing an action plan to drive platform adoption.
* Establish and maintain expert level knowledge of product capabilities & configuration options to leverage the Quantum Metric platform to enable customers and surface actionable insights.
* Serve as the voice of the customer internally at Quantum Metric, advocating for customer needs and providing input into the development of new platform features.
* Partner with account team to secure renewals and support upsell opportunities through enablement and business value.

Requirements

* Fluent in English and Spanish with optional Italian language skills.
* 3+ years serving in a digital analytics oriented role: Product / Customer Experience / Optimization / Experimentation Analyst, Consulting, or Professional Services.
* Must be able to analyze digital datasets to draw meaningful conclusions and recommendations. Enjoys solving complex problems without straightforward solutions.
* Have client-facing experience and be comfortable in a training / subject matter expert (SME) capacity.
* A solid understanding of eCommerce, web technologies, digital analytics, and best practices for UX / UI. Familiarity with HTML, CSS, and JavaScript is an advantage.
* Experience with digital analytics and experimentation solutions such as Adobe Analytics, Google Analytics, Heap, Tealeaf, Optimizely, Maxymiser, or Adobe Target.

About Quantum Metric

Quantum Metric is the leader in Continuous Product Design, helping organizations put customers at the heart of everything they do. Our platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business' bottom line. Today, Quantum Metric captures insights from 40 percent of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%. We are using our funds to accelerate our product and people growth.

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