Digital Employee Experience Consultant
hace 4 semanas
Nexthink is a leader in digital employee experience management software, providing IT leaders with unprecedented insight to diagnose and fix issues at scale. As a Digital Employee Experience Consultant, you will work with strategic accounts to provide ongoing value to Nexthink customers.
Main Responsibilities:- Analyze and benchmark customer data to drive insights for ongoing operations
- Experience in end-user computing common issues and proper ways to solve them for enterprises
- Maintain Nexthink's healthy operations in terms of product upgrades and healthy consoles
- Analyze customer needs, goals, strategic plans, and constraints to advise on the best possible use of Nexthink
- Provide actionable insights to customers and automation opportunities
- Be a part of the customer's internal process
- Support customers' initiatives on Nexthink areas of operations
- Build content based on customers' requirements and collaborate with specialized teams for advanced content build
- Provide new insights to integrate Nexthink with existing solutions and internal processes
- Work against a set of Service Levels (SLs)
- Stay current on product development/releases to a level required for the above activities
- BA/BS preferred in computer science, computer engineering
- Minimum of 3-5 years of experience in technical consulting, analytics & automation
- History of data analysis and drive to actionable insights and automation
- Experience in transformation projects (e.g. Win10, O365)
- Extensive technical knowledge of end-user computing
- Ability to collaborate to bring access to product and technical teams, get the right solution delivered and drive feature innovation gathered from customer input
- Good knowledge of IT operations in challenging environments
- Ability to quickly learn new technologies in an unsupervised environment
- Excellent communication, presentation, analytical and teamwork skills
- Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies
- Excellent knowledge of Microsoft Windows and Linux clients and its applications
- Practical knowledge of SQL, XML, Windows PowerShell
- Practical experience in data integration
- Preferred: knowledge on data science and how to use scripting and visualization tools to provide insights
Nexthink is a pioneer and trailblazer of a global IT Market Category that is shaping the future of how the world works. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
We are a diverse and inclusive company with over 1000 employees across 5 continents. We operate as One Team, connecting, collaborating and innovating to continuously grow. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you.
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