Technical Support Specialist

hace 4 días

Barcelona, Barcelona, España Productsup A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Productsup. As a key member of our Solutions team, you will be responsible for providing exceptional support to our clients in German-speaking regions, ensuring their seamless experience with our platform.

Key Responsibilities
  • Manage and resolve technical issues and requests from clients in a timely and professional manner
  • Collaborate with Second Level Support and Engineering teams to resolve complex issues
  • Develop and maintain in-depth knowledge of our platform, client use cases, and Help Center content
  • Shadow and learn from experienced Technical Support and 2nd Level Technical Support teams
  • Work closely with the Solutions team to create relevant content for improving client knowledge and reducing basic questions
Requirements
  • 1+ years of professional experience in technical support for an Ad-Tech or complex SaaS solution
  • Fluent in German and English language (written & spoken)
  • Solid understanding of the performance marketing & e-commerce industry
  • Strong technical affinity and a desire to solve complex technical issues
  • Well-developed time-management skills, a strong sense of urgency, and the ability to prioritize important tasks and projects
  • A strong client-oriented thinking pattern
  • Advanced analytical skills
  • Knowledge of Zendesk, Confluence, and JIRA is preferred
What We Offer
  • A permanent position with an attractive salary
  • The option to work remotely and flexibly
  • A unique and thorough onboarding program
  • Ongoing internal and external training, plus a yearly learning budget
  • Opportunities for engaging in our Corporate Social Responsibility initiatives
  • Employee referral bonuses
  • The opportunity to take ownership and responsibility in an international environment

Productsup values diversity and celebrates our differences. We pledge to social and environmental initiatives that support a sustainable environment. Everyone has a unique contribution to make, and all are welcome.

  • Technical Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Technical Concept Gmbh A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept Gmbh. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesMaintain relationships with clients through phone communication and live chatProvide...

  • Technical Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Technical Concept Gmbh A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept Gmbh. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesMaintain relationships with clients through phone communication and live chatProvide...

  • Technical Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Technical Concept Gmbh A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept Gmbh. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesMaintain relationships with clients through phone communication and live chatProvide...

  • Technical Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Technical Concept Gmbh A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept Gmbh. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesMaintain relationships with clients through phone communication and live chatProvide...

  • Technical Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Technical Concept GmbH A tiempo completo

    About the JobWe are seeking a highly skilled Technical Customer Support professional to join our team at Technical Concept GmbH.As a Technical Customer Support, you will be responsible for providing exceptional support to our clients through various communication channels, including phone, email, and live chat.Key ResponsibilitiesMaintain strong...

  • Technical Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Technical Concept GmbH A tiempo completo

    About the JobWe are seeking a highly skilled Technical Customer Support professional to join our team at Technical Concept GmbH.As a Technical Customer Support, you will be responsible for providing exceptional support to our clients through various communication channels, including phone, email, and live chat.Key ResponsibilitiesMaintain strong...

  • Technical Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España IT Smart Finance A tiempo completo

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at IT Smart Finance. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, resolving technical issues, and ensuring that our customers receive the best possible service.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España IT Smart Finance A tiempo completo

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at IT Smart Finance. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, resolving technical issues, and ensuring that our customers receive the best possible service.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    hace 1 semana

    Barcelona, Barcelona, España schlaeger Kunststofftechnik GmbH A tiempo completo

    {"title": "Technical Support Specialist", "content": "Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at schlaeger Kunststofftechnik GmbH. As a Technical Support Specialist, you will be the first point of contact between our customers and our company, providing technical assistance and support via email, phone, and...

  • Technical Support Specialist

    hace 1 semana

    Barcelona, Barcelona, España schlaeger Kunststofftechnik GmbH A tiempo completo

    {"title": "Technical Support Specialist", "content": "Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at schlaeger Kunststofftechnik GmbH. As a Technical Support Specialist, you will be the first point of contact between our customers and our company, providing technical assistance and support via email, phone, and...

  • Technical Support Specialist

    hace 6 días

    Barcelona, Barcelona, España Job Squad A tiempo completo

    About the JobWe are seeking a highly skilled Technical Support Specialist to join our team at Job Squad. As a Technical Support Specialist, you will be the primary point of contact for our customers, providing technical assistance and support via email, phone, and chat.Key ResponsibilitiesInteract with customers to understand their technical issues and...

  • Technical Support Specialist

    hace 6 días

    Barcelona, Barcelona, España Job Squad A tiempo completo

    About the JobWe are seeking a highly skilled Technical Support Specialist to join our team at Job Squad. As a Technical Support Specialist, you will be the primary point of contact for our customers, providing technical assistance and support via email, phone, and chat.Key ResponsibilitiesInteract with customers to understand their technical issues and...

  • Technical Support Specialist

    hace 6 días

    Barcelona, Barcelona, España Job Squad A tiempo completo

    About the JobWe are seeking a highly skilled Technical Support Specialist to join our team at Job Squad. As a Technical Support Specialist, you will be the primary point of contact for our customers, providing technical assistance and support via email, phone, and chat.Key ResponsibilitiesInteract with customers to understand their technical issues and...

  • Technical Support Specialist

    hace 6 días

    Barcelona, Barcelona, España Job Squad A tiempo completo

    About the JobWe are seeking a highly skilled Technical Support Specialist to join our team at Job Squad. As a Technical Support Specialist, you will be the primary point of contact for our customers, providing technical assistance and support via email, phone, and chat.Key ResponsibilitiesInteract with customers to understand their technical issues and...

  • Technical Support Specialist

    hace 6 días

    Barcelona, Barcelona, España D-Edge A tiempo completo

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at D-Edge. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide level 1 technical assistance and incident resolution service to...

  • Technical Support Specialist

    hace 6 días

    Barcelona, Barcelona, España D-Edge A tiempo completo

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at D-Edge. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide level 1 technical assistance and incident resolution service to...

  • Technical Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Einzelnet Systems S.R.L. A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Einzelnet Systems S.R.L. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesTriage and manage technical support cases, ensuring timely and effective...

  • Technical Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Einzelnet Systems S.R.L. A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Einzelnet Systems S.R.L. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesTriage and manage technical support cases, ensuring timely and effective...

  • Technical Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    **About the Role**We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team at Blu Selection in Barcelona. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring their technical queries are resolved efficiently and effectively.**Key...

  • Technical Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Blu Selection A tiempo completo

    **About the Role**We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team at Blu Selection in Barcelona. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring their technical queries are resolved efficiently and effectively.**Key...