Virtual Sales Executive
hace 2 semanas
We are seeking a highly skilled Virtual Sales Executive to join our team at Marriott Vacations Worldwide. As a Virtual Sales Executive, you will be responsible for interacting with prospective owners and first-time buyers through virtual presentations, utilizing sales techniques to convert them into purchasers.
You will develop relationships with prospective owners by following up on referrals and leads, catering the sales experience to the individual needs and preferences of each prospective owner, and following through with the sales contract process to ensure accurate and efficient completion of paperwork.
Maintaining a customer relationship after the sale is complete to ensure continued satisfaction with the organization and to develop future business opportunities, such as referrals and additional sales.
Key Responsibilities- Building and Maintaining Customer Base
- Answer owner questions regarding property use and location amenities, making recommendations based on background information obtained on the owner.
- Fulfill requests from owners or prospective owners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
- Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance, and ensure timeliness of closings.
- Follow up on referrals from owners.
- Develop and maintain records on customer contacts and use that information to support effective follow-up encounters.
- Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
- Use available Customer Relationship Management systems (e.g., Seibel, Universe) to maintain accounts of interactions and follow up with customers regarding purchases and contracting activity.
- Discover the needs of prospective owners through a series of questions/discussion and utilize the information to customize the sales presentation.
- Explain the features and benefits of the Marriott Vacation Club Destinations product.
- Establish trust during the warm-up, discovery, and intent statement and build rapport with the customer.
- Closes sales using approved process.
- Practices and continues to develop and improve sales presentation.
- Presents financing options as an approach to ownership.
- Presents to customers in a manner that effectively utilizes the elements of the sales process.
- Finalizes deals by signing of paperwork and notarizing contracts.
- Follows up customer interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor.
- Answers customers' questions regarding construction work, financing, maintenance, repairs, and appraisals.
- Uses, demonstrates, and/or coordinates virtual tour (eTour) software for guests.
- Prepares for daily appointments (e.g., review tour sheet, owner history, presentation details, etc).
- Assures complete and accurate processing of documents pertaining to sales.
- Reviews details of contracts with prospective owners once they decide on purchase.
- Analyzes problems and formulates plans to overcome challenges of getting work done quickly with a high degree of quality.
- Thoroughly reviews loan applications and financial documents with the customer and ensures completion properly.
- Works with Sales Management to minimize cancellations, provides comprehensive owner assurance, and ensures timeliness of closings.
- Reaches out to and influences Every Other Year (EOY) owners to upgrade and maximize all reload opportunities.
- Completes button-up sheet at end of each sale.
- Responds to and monitors the resolution of customer and owner inquiries in a timely manner with accurate information.
- Leverages resources for providing service to customers and owners (e.g., Vacation Ownership Advisors) in an effective manner.
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