Program Coordinator, Corporate Masters

hace 2 meses

Madrid, Madrid, España IE Business School A tiempo completo

Job Summary

The Program Coordinator, Corporate Masters is responsible for the delivery and day-to-day management of projects and activities relating to IE's Corporate Masters program. This includes serving as the key interface between students, professors, and multiple IE departments; coordinating various tasks and program components; managing communication flows; implementing guidelines and policies; supporting program logistics and operations; and supporting faculty members to ensure a world-class Corporate Masters experience for our corporate students.

Key Responsibilities

  • Interaction with Students:
    • Meet with corporate students to solve issues, offer advice, and/or give support with empathy, sensitivity, and a professional customer-oriented approach on a daily basis.
    • Co-manage the relationship with class representatives together with other team members.
    • Support corporate students facing academic difficulties or overall challenges within the programs.
    • Manage written and oral communications with corporate students, including all written regular communications and information points; presentations and information sessions; etc.
    • Using corporate student feedback, identify ways to improve their experience with IE.
  • Interaction with Professors and other departments:
    • Liaise with professors to communicate specific corporate student or group situations, request feedback, ensure timely submission of grades, syllabi, etc., and provide ongoing support to faculty members and teaching staff.
    • Collaborate with other IE Departments – such as the Admissions Department, Marketing Department, Planning, Documentation, Student Services, Student Life, Registrar's Office, Maintenance Dept., International Mobility Office, etc. – in order to ensure a successful student experience.
  • Internal Development:
    • Offer support with the delivery of the Corporate Masters.
    • Attend to all administrative and logistical duties to ensure a smooth running of the department (payments, invoicing, travels, etc.).
    • Assist participants and faculty before, during, and after the program.
    • Offer support to program managers/admissions with sales-related duties:
      • Represent IE at promotional events (master classes, fairs, etc.).
      • Attend to all administrative duties to ensure a smooth running of the commercial activities.
      • Participation in the management of onboarding processes, as well as daily interaction with participants and faculty;
      • Representing IE XL in face-to-face events on campus and outside;
      • Daily commercial activity and attention to participants;
      • Helping with event organization. Take responsibility for corporate special program components, areas, initiatives, and projects.

Requirements

  • A Master's Degree is preferred. A Minimum of Bachelor Degree is required.
  • Bilingual, or advanced proficiency, in both English and Spanish (written and oral), with substantial professional experience in both languages.
  • A minimum of 3 years of professional experience is required.
  • International experience is strongly preferred.
  • Strong project management capabilities.
  • The candidate will demonstrate solid customer management skills, ability to work under pressure, and high level of accountability.
  • Experience in multi-stakeholder environments, as well as excellent communication skills and a strong customer orientation, are essential.
  • Experience in global management education, or working with business schools, is a plus.
  • Candidates must possess a valid EU work permit.

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