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Program Manager

hace 1 mes

Madrid, Madrid, España IE Business School A tiempo completo

Job Summary

The Program Manager - Corporate Masters will be responsible for the delivery and day-to-day management of projects and activities relating to IE's Corporate Masters. This includes serving as the key interface between students, professors, and multiple IE departments, coordinating various tasks and program components, managing communication flows, implementing guidelines and policies, supporting program logistics and operations, and supporting faculty members to ensure a world-class Corporate Masters experience for our corporate students.

Reports to the Corporate Masters Directors and oversees the work of other Corporate Programs Assistants when required. Will interact with all Faculty, Students, different departments of IE, and external agencies required for running the program.

Key Responsibilities

  • Meet with corporate students to solve issues, offer advice, and/or give support with empathy, sensitivity, and a professional customer-oriented approach on a daily basis.
  • Co-manage the relationship with class representatives together with other team members.
  • Support corporate students facing academic difficulties or overall challenges within the programs.
  • Manage written and oral communications with corporate students, including all written regular communications and information points, presentations, and information sessions.
  • Using corporate student feedback, identify ways to improve their experience with IE.
  • Liaise with professors to communicate specific corporate student or group situations, request feedback, ensure timely submission of grades, syllabi, etc., and provide ongoing support to faculty members and teaching staff.
  • Collaborate with other IE Departments - such as the Admissions Department, Marketing Department, Planning, Documentation, Student Services, Student Life, Registrar's Office, Maintenance Dept., International Mobility Office, etc. - in order to ensure a successful student experience.
  • Offer support with the delivery of the Corporate Masters.
  • Attend to all administrative and logistical duties to ensure a smooth running of the department (payments, invoicing, travels, etc.).
  • Assist participants and faculty before, during, and after the program.
  • Offer support to program managers/admissions with sales-related duties.
  • Represent IE at promotional events (master classes, fairs, etc.).
  • Attend to all administrative duties to ensure a smooth running of the commercial activities.
  • Participation in the management of onboarding processes, as well as daily interaction with participants and faculty.
  • Representing IE XL in face-to-face events on campus and outside.
  • Daily commercial activity and attention to participants.
  • Helping with event organization. Take responsibility for corporate special program components, areas, initiatives, and projects.

Requirements

  • A Master's Degree is preferred. A Minimum of Bachelor Degree is required.
  • Bilingual, or advanced proficiency, in both English and Spanish (written and oral), with substantial professional experience in both languages.
  • A minimum of 3 years of professional experience is required.
  • International experience is strongly preferred.
  • Strong project management capabilities.
  • The candidate will demonstrate solid customer management skills, ability to work under pressure, and high level of accountability.
  • Experience in multi-stakeholder environments, as well as excellent communication skills and a strong customer orientation, are essential.
  • Experience in global management education, or working with business schools, is a plus.
  • Candidates must possess a valid EU work permit.