Director of Messaging Operations
hace 2 semanas
Director of Messaging Operations
About Vonage
Vonage is a leading provider of cloud-based communication services, dedicated to empowering businesses to innovate and enhance their customers' ability to communicate in today's digital, cloud, and real-time business environment.
Our Team
Our team is composed of highly-motivated, energetic, and customer-focused professionals who are passionate about creating and enhancing technology solutions that power the world's biggest enterprise brands.
Why this Role Matters
The Vonage Carrier Management Team (CMT) is responsible for all telco supply, managing relationships with Communication Service Providers (CSPs) and Cloud Platform as a Service (CPaaS) partners, all Application-to-Person (A2P) trading relationships, and Over-the-Top (OTT) clients. The team owns connectivity and cost for Short Message Service (SMS), Voice, Rich Communication Services (RCS), and Network APIs.
As Director of Operations
You will lead all CMT Operations functions and align with Vonage API Application Operations (AOP). With responsibility and accountability for all aspects of operational performance, quality, and cost delivery, driving functional accountability and the development of the individuals within CMT Operations.
Key Responsibilities
- Ensure that all commercial routing and CMT pricing operations maximize Vonage revenue and gross margin, driving efficiency and accuracy while supporting Vonage client-facing requirements.
- Work with the Product team to enhance systems and the platform, adopting a new routing engine and increasing automation to improve operational efficiency.
- Drive individual/team performance and personal development by working closely with the team managers within the operations teams.
- Be accountable for the optimization of all carrier and supplier support functions, including onboarding, support, and supplier escalations.
- Represent the CMT and drive functional relationships with all Vonage stakeholders and internal CMT customers (including Sales, Product Development Organization (PDO), Engineering, Product, Legal, Finance, and Compliance).
- Work with Carrier Regional Leads to ensure all CMT Operations functions provide a service that reflects the specific requirements of each regional team.
- Drive market analytics, focusing on the accuracy and relevance of data required to support key commercial decision-making and planning processes.
- Align operations with the requirements of Vonage's Top clients and Sales teams, including the timely and accurate delivery of Request for Proposal (RFP) related pricing exercises.
What We're Looking For
- Leadership, ability to develop and grow your team.
- Extensive knowledge of the SMS wholesale and aggregator markets.
- A robust results-driven mindset and dynamic approach.
- A customer-driven focus and flexibility to succeed in a fast-paced environment.
- An ability to collaborate across different teams in the organization, gaining support and buy-in for projects and strategic initiatives.
- Creativity and ideas - continuously pushing to improve the business.
- Passion for delivering excellence.
Requirements
Experience in a senior commercial position within the global cloud communications industry. Deep knowledge of A2P SMS & Voice, routing ecosystems, and SS7 connectivity.
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