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Director of Messaging Operations
hace 2 meses
Job Summary
Vonage is seeking a highly motivated and experienced Director of Messaging Operations to lead all operations functions within the Carrier Management Team (CMT). As a key member of the CMT, you will be responsible for ensuring the optimal performance of commercial routing and pricing operations, driving efficiency and accuracy while supporting Vonage client-facing requirements.
Key Responsibilities
- Ensure that all commercial routing and CMT pricing operations maximize Vonage revenue and gross margin, driving efficiency and accuracy while supporting Vonage client-facing requirements.
- Work with the Product team to enhance systems and the platform, adopting a new routing engine and increasing automation to improve operational efficiency.
- Drive individual/team performance and personal development by working closely with team managers within the operations teams.
- Be accountable for the optimization of all carrier and supplier support functions, including onboarding, support, and supplier escalations.
- Represent the CMT and drive functional relationships with all Vonage stakeholders and internal CMT customers (including Sales, PDO, Engineering, Product, Legal, Finance, and Compliance).
- Work with Carrier Regional Leads to ensure all CMT Operations functions provide a service that reflects the specific requirements of each regional team.
- Drive market analytics, focusing on the accuracy and relevance of data required to support key commercial decision-making and planning processes.
- Align operations with the requirements of Vonage's Top clients and Sales teams, including the timely and accurate delivery of RFP-related pricing exercises.
Requirements
- Leadership and ability to develop and grow your team.
- Extensive knowledge of the SMS wholesale and aggregator markets.
- Robust results-driven mindset and dynamic approach.
- Customer-driven focus and flexibility to succeed in a fast-paced environment.
- Ability to collaborate across different teams in the organization, gaining support and buy-in for projects and strategic initiatives.
- Creativity and ideas - continuously pushing to improve the business.
- Passion for delivering excellence.
Experience
- Experience in a senior commercial position within the global cloud communications industry.
- Deep knowledge of A2P SMS & Voice, routing ecosystems, and SS7 connectivity.
