Senior Cloud ERP Software Business Development Specialist

hace 3 días


Barcelona, Barcelona, España Qad A tiempo completo

Job Description:

QAD is seeking a skilled Service Delivery Senior Applications Consultant to join their Global Customer Support team. As a key member of this team, you will be responsible for providing timely solutions to customers' technical issues, analyzing reported problems, and collaborating with senior consultants to ensure seamless support to global customers.

Key Responsibilities:

  • Perform detailed analysis of reported issues and provide timely solutions.
  • Collaborate with senior consultants to ensure adherence to Service Delivery processes and guidelines.
  • Provide training to junior team members and continuously learn new concepts to enhance skills.
  • Attend designated training to enhance skills in the given job profile.

Requirements:

  • Graduation/Post Graduation in Computer Science/Engineering or equivalent experience.
  • Minimum 4 to 6 years of relevant experience handling customer support operations.
  • Good analytical & functional skills and ability to understand business needs.
  • Very good command of English with exceptional verbal and written communication skills.

About QAD:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. They help manufacturers innovate and change business models at unprecedented rates of speed.



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