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IT Service Delivery Lead
hace 2 meses
About the Role
Zurich Australian Insurance Ltd. is seeking an experienced IT Service Delivery Lead to join our team. As a key member of our technology team, you will be responsible for delivering innovative technology solutions that drive business growth and customer satisfaction.
Key Responsibilities
- Plan, manage, and deliver IT demands of the business, including infrastructure, production, network, workplace, application support, and core systems development in accordance with best practice IT management.
- Investigate and resolve technical issues, engaging effectively with relevant Zurich IT functions and business partners.
- Monitor systems availability and performance, taking adequate actions to prevent problems and improve the quality of IT service output.
- Engage with business stakeholders to analyze, define, and produce detailed business requirements in collaboration with subject matter experts.
- Contribute to planning and management of IT change demand and delivery, including product backlog reviews, requirements elaboration, prioritization, and release planning.
- Validate solution specifications and perform quality reviews on solutions, including user acceptance testing in collaboration with business and system test teams.
- Identify and evaluate specific technology opportunities to enhance business efficiency and customer service.
- Lead the technical design and delivery of the IT change agenda.
- Analyze key themes from data around risks and loss to identify how different scenarios may impact the business.
- Contribute to the development of processes and policies aligned to global standards that support global, regional, or local needs.
- Manage key internal and external stakeholder relationships across the organization to ensure effective relationships and achieve engagement to change.
Requirements
- Bachelor's degree in Information Technology or related disciplines.
- 5+ years of relevant IT delivery and change management experience in a corporate environment, preferably in the insurance industry.
- Solid experience in IT systems analysis, change management, and technical design.
