Service Delivery Lead

hace 4 semanas

Barcelona, Barcelona, España Mygwork A tiempo completo
Job Title: Service Delivery Lead

This role is with PageGroup, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Please do not contact the recruiter directly.

Job Summary:

Support and oversee the delivery of roadmap for a value stream in the Digital hub team.

Key Responsibilities:
  • Manage the day-to-day development and support services, provided by offshore 3rd party teams
  • Lead and drive all aspects of project delivery ensuring that key time, quality and cost milestones are achieved
  • Conduct regular project team meetings with key internal and external stakeholders as appropriate to ensure that projects stay on track
  • Use appropriate Agile methodologies (Scrum or Kanban), lead Agile ceremonies, continually learning and iterating, and coaching the team in Agile DevOps practices
  • Define and agree delivery plans and roadmaps for all the projects planned throughout the year
  • Managing team resources, creating project plans, tracking costs, monitoring progress, tracking metrics (SPs and tickets) and identifying risks early on before they become serious problems
  • Lead the collaborative, dynamic planning process - prioritising the work that needs to be done against the capacity and capability of the team, balancing the interests of product owners, team, and the business
  • Continuous Learning and growth in Agile DevOps
  • Identify areas for improvement and come up with a plan to ensure that the performance gaps are addressed and closely monitored
  • Focus on the deliverables, the business needs, the team's productivity and the removal of all blockers to ensure the project's success
  • Producing governance reports, managing budgets and risk management - reporting monthly on the performance of the value stream
  • Oversee the day-to-day operations of live services, ensuring their availability, reliability, and performance meet expected standards
  • Collaborate closely with operational leads to address operational issues, manage SLAs, and mitigate risks
  • Identify opportunities to implement efficiency improvements
  • Close collaboration with the Product owners to deliver the product roadmap and co-ordinate with the technical teams
  • Planning of the projects on the roadmap and tracking delivery from start to end of the project
  • Close collaboration with team in ensuring continuous improvements
  • Escalate poor performance in the vendor team when required
  • Close collaboration with Operations lead in implementing and ensuring key controls are in place for the value stream
Requirements:
  • Any project management qualification
  • Agile Certifications preferred
  • ITIL desirable but not essential
  • Skills/Experience:
    • Excellent delivery focus and drive
    • Direct experience of IT Applications and related project delivery, including business change elements
    • Proven track record in delivering IT Application projects and managing virtual and distributed IT teams (including suppliers and third-party resources)
    • Proficient with project planning tools - MS Project, JIRA, Confluence
    • Project financial management
    • Good communication skills to effectively manage relationships with external suppliers, internal customers and senior management
    • Experience of working in a global team and proven ability to address issues and challenges associated with global working, varied time zone and geographical distance
    • 6+ years of project management experience
    • Proficient in English language
    • Create reports and presentations for Senior Management
    • Agile DevOps experience
    • Familiarity with ITIL frameworks and best practices for service delivery and operations
  • Preferred:
    • Experience in managing live services or IT operations, including incident management, problem management, and change management processes
    • Good understanding of Applications Technology, with the ability to credibly challenge technical teams
    • Good understanding and experience of applications in one or more of the following functional areas, specifically CRM, Digital, Back Office (HR, finance, legal) and information management and BI
    • Experience of managing multi-regional projects and deployments into multiple countries
  • Mandatory Attitudes and Behaviours:
    • Proactive Solution and delivery oriented
    • Analytical and strong attention to detail
    • Pragmatic - able to balance competing pressures and influences
    • Good communication style able to influence business decisions
    • Able to work with staff at senior and junior levels and from a range of cultural backgrounds
    • Able to engage, enthuse and motivate teams and individuals
    • Eager to learn new products and new ways of working

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